Client Relations Associate

FoodSHAP Inc.; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading food safety academy in the Philippines is seeking a Client Relations Associate to enhance client relationships and satisfaction. The role includes client engagement, account management, service coordination, and reporting insights. The ideal candidate holds a Bachelor's degree and has at least 2 years of experience in client relations, demonstrating excellent communication and organizational skills. Join a dynamic team and contribute to enhancing client experiences.

Qualifications

• Minimum of 2 years’ experience in client relations or related field.
• Strong empathy and rapport-building skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Serve as primary contact for clients and address inquiries.
• Build strong client relationships and ensure satisfaction.
• Assist in organizing client bookings and schedules.
• Provide assistance with program information and enrollment.
• Update client records in the CRM system.
• Collect and analyze client feedback for service improvements.
• Prepare reports on client interactions and satisfaction.
• Collaborate with sales, marketing, and operations teams.

Skills

Interpersonal skills

Communication skills

Organizational skills

Client relations experience

Tech-savvy

Education

Bachelor’s degree in Business, Marketing, Hospitality, Food Technology, or related field

Tools

MS Office

CRM tools or databases

Job description

About Us

Food Safety & Hygiene Academy of the Philippines (FoodSHAP) is the leading and first educational institution in the Philippines dedicated to developing world‑class Food Safety Qualification Programs for food handlers. Since 2015, we have certified over 10,000 professionals worldwide, empowering individuals and businesses with globally recognized food safety expertise.

Our Mission

As a social enterprise, FoodSHAP is committed to raising awareness on food safety and building a strong food safety culture. We support and fund sustainable programs, including free training, public awareness campaigns, and capacity‑building initiatives to benefit food handlers, businesses, and communities across the country.

About the Role

FoodSHAP Inc. is seeking a client‑focused and service‑oriented Client Relations Associate to strengthen relationships with our clients and ensure their overall satisfaction with our programs and services. This role centers on client support, relationship management, and coordination, helping to deliver an excellent client experience while supporting business growth.

Key Responsibilities

• Client Engagement – Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
• Account Management – Build and maintain strong relationships with clients, ensuring consistent communication and client satisfaction.
• Service Coordination – Assist in organizing client bookings, training schedules, and follow‑ups in collaboration with operations and customer service teams.
• Client Support – Provide assistance with program information, enrollment processes, and documentation requirements.
• Database Management – Keep client records, feedback, and engagement history updated in the CRM system.
• Client Feedback – Collect and analyze client feedback to support service improvements and strengthen client loyalty.
• Reporting & Insights – Prepare reports on client interactions, satisfaction levels, and retention metrics for management review.
• Collaboration – Work closely with sales, marketing, and operations teams to ensure seamless client service delivery.

What We're Looking For

• Education: Bachelor’s degree in Business, Marketing, Hospitality, Food Technology, or any related field.
• Minimum Experience Requirement: A minimum of 2 years’ experience is required for this position.
• Client Relations Skills: Strong interpersonal skills, empathy, and ability to build rapport with clients.
• Communication: Excellent verbal and written communication skills, with confidence in handling client interactions through various channels.
• Organizational Skills: Detail‑oriented with the ability to manage multiple client accounts and requests simultaneously.
• Tech‑Savvy: Proficiency in MS Office and familiarity with CRM tools or databases is an advantage.
• Service‑Driven: Passion for delivering excellent client experiences and supporting long‑term client relationships.

Working Location

Unit 506, Primeland Building, Topher Market St, Muntinlupa, Metro Manila, Philippines

FoodSHAP Inc. invites qualified candidates to apply and look forward to welcoming you to our team.