Merchandising QA Coordinator

Outsourcey; Taguig; Remote; PHP 279,000 - 446,000; Full time

Job summary

Outsourcey is seeking a Merchandising QA Coordinator (Fashion Retail) to support QA administration, data coordination, and workflow management across product quality, inspections, compliance, and reporting. You will drive digital coordination and document control to ensure products progress efficiently along the critical path while onshore teams handle technical decisions and sample handling.

Responsibilities include coordinating fit calendars, QA documentation, and supplier workflows, plus

Qualifications

• Experience in administration, data coordination, or workflow support in fashion retail.
• Foundational knowledge of garment construction, sizing, fit terminology, fabrics.
• Strong written and verbal communication across stakeholder groups.
• Exposure to product lifecycle management systems is desirable.

Responsibilities

• Coordinate fit model agency bookings and related invoices.
• Administer pre-production and pre-ship sample workflows and record decisions.
• Maintain QA templates, manuals, and SOPs with version control.
• Track packaging reporting and sustainable packaging certifications.
• Escalate compliance, legal, or reputational concerns to QA Manager.
• Prepare concise status summaries for QA Manager.

Skills

Administration

Data coordination

Workflow support

Clear communication

Education

Fashion/Textiles degree

Tools

Microsoft Teams

Outlook

OneDrive

Excel

Job description

Job Title: Merchandising QA Coordinator (Fashion Retail)

This offshore-based role is critical in providing accurate administrative, systems, and workflow support across product quality, inspections, compliance, and reporting. By driving digital coordination, document control, and data administration, you will ensure products progress along the critical path efficiently, while technical decisions and physical sample handling remain with the onshore team.

Key Responsibilities:

Fit & Product Workflow Management

• Maintain the seasonal fit calendar and coordinate meeting logistics in line with onshore QA and Buying team needs.
• Coordinate fit model agency bookings, process related invoices, and ensure timely workflow execution.
• Provide administrative support to format, issue, and record fit comments or technical-pack updates as directed by the onshore team.
• Monitor fit-workflow actions against the critical path and promptly elevate overdue or incomplete items.

Quality, Inspections & Audits

• Administer the pre-production and pre-ship sample approval workflows by logging submissions, checking completeness, routing items to the onshore team, and recording decisions.
• Manage the 3rd party inspection tracker, record all bookings, and accurately process inspection invoices.
• Assess 3rd party and supplier self-inspection reports for completeness, review results against standards, and communicate outcomes to suppliers.
• Maintain version control for all QA templates, manuals, and standard operating procedures.
• Coordinate the collection of traceable-fibre documentation, ensuring required origin and chain-of-custody evidence is supplied before shipment.
• Track and validate data for APCO packaging reporting and sustainable packaging certifications.
• Maintain an accurate repository for Australian Cotton documents and ensure B Corp social and environmental standard records are properly maintained.
• Escalate any compliance, legal, or reputational concerns to the QA Manager.

Stakeholder Coordination

• Build effective supplier relationships through clear, timely communication regarding QA documentation and standards.
• Complete routine data-quality checks across QA registers and prepare concise status and exception summaries for the QA Manager.
• Identify process improvement opportunities and document recurring workflow queries.

Qualifications & Competencies:

• Experience: Proven experience in administration, data coordination, or workflow support within fashion retail, merchandising, quality assurance, sourcing, or production.
• Industry Knowledge: Foundational knowledge of garment construction, sizing, fit terminology, fabrics, and expected product performance.
• Technical Skills: Confidence using Microsoft 365, particularly Teams, Outlook, OneDrive, Word, and Excel. Exposure to technical packs or product lifecycle management systems is highly desirable.
• Process Expertise: Strong understanding of fashion retail product critical paths, offshore manufacturing, and supplier workflows.
• Soft Skills: Clear written and verbal communication skills across stakeholder groups. Ability to work independently, manage competing deadlines, and elevate risks early.
• Education: A qualification in fashion, textiles, clothing manufacture, business administration, or a related discipline is highly regarded, though equivalent practical experience will be considered.