Mental Health Helpline Responders

Rebel Fitness Inc; Metro Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote working

Impactful work

Job summary

REBEL Helpline Responders are an integral part of the REBEL experience, ensuring mental health support for our customers and helping us support more people around the world. We're looking for highly motivated mental health professionals to join our REBEL team.

Responsibilities include staffing hotlines, maintaining quality standards, coordinating with internal teams, and ensuring effective follow-up care with clients. Remote work options are available, with competitive on-shift pay.

Qualifications

• 2–4 years experience as a helpline responder.
• Completed training in SFBT (Solution-Focused Brief Therapy) or its equivalent.
• Certified in Psychological First Aid and Suicide Prevention.
• Masters in Psychology preferred.
• Excellent communication skills in English and Tagalog.
• Be reliable and professional at all times.
• Technical know-how (ideally with Zoom) for meetings and online development courses.

Responsibilities

• Helpline response: Ensure hotlines and helplines are properly staffed with call, text and chat support when appropriate.
• Quality and Management: Maintain standards for effectiveness with callers and keep scripts updated.
• Internal engagement: Communicate with assigned stakeholders and internal teams.
• Keep organized: Use systems to track client information and communications.
• Care coordination: Conduct regular triage and follow-up to ensure appropriate care.
• Work collaboratively: Partner with operations and coaches to meet client needs.
• Put the client first: Maintain an empathetic and proactive approach.

Skills

Communication skills

English

Tagalog

Education

Master's in Psychology

Tools

Zoom

Job description

About the Job

REBEL is one of the largest Health & Wellness communities globally with 500,000+ users in 100+ countries. We're on a mission to make health accessible to every person in the world.We are health and wellbeing advocates and believe that everyone - from our team to our users - has the potential to become the best version of themselves.

The role

REBEL Helpline Responders are an integral part of the REBEL experience, ensuring mental health support for our customers and helping us support more people around the world. We're looking for highly motivated mental health professionals to join our REBEL team.

Responsibilities

• Helpline response: Ensure hotlines and helplines are properly staffed. This includes appropriate efforts during line surges and providing call, text and chat support when appropriate.

• Quality and Management: Standards are maintained for effectiveness with callers. Scripts are maintained and best practices are utilized for all scenarios.

• Internal engagement: Be responsive and reach out to all assigned stakeholders and internal stakeholders through effective communication channels.

• Keep organized: Utilizes systems to effectively track and communicate with clients and their information.

• Care coordination: Ensure patients receive the appropriate follow-up care, conducting regular triage & check-ins

• Work collaboratively: Work closely with the rest of the operations team and fellow coaches to address clients’ needs as effectively as possible.

• Put the client first: Have an empathetic and proactive approach to helping clients in need

Qualifications

In order to succeed in the role, you should ideally have:

• At least 2-4 years experience working as a helpline responder
• Completed training in SFBT (Solution-Focused Brief Therapy) or its equivalent
• Certified is Psychological First Aid and Suicide Prevention
• Masters in Psychology preferred
• Be reliable and professional at all times
• Have excellent communication skills in English and Tagalog
• Be open to feedback and always willing to improve and develop
• Technical know-how (ideally with Zoom) for meetings and online development courses

Benefits:

Competitive payment structure on an on-shift basis

Remote working

Have a real impact by helping people around the world get healthier