Crisis Helpline Responder – Remote & Quality Focus

In Touch Community Services; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

In Touch Community Services in Makati invites applications for a crisis line support role. The position focuses on responding to helpline calls in a timely, compassionate manner, with backup during surges and collaboration with internal teams to ensure service quality.

The role requires English and Tagalog proficiency, strong digital literacy, and reliability to work independently or with a team. Fresh graduates are welcome to apply.

Qualifications

• Good telephone and customer support skills, especially presenting with warmth & empathy.
• Team player with ability to backup calls when needed.
• Proficient in using Google applications and online tools.

Responsibilities

• Respond to Crisis Line calls professionally and compassionately.
• Back-up during call surges.
• Collaborate with Helpline Manager and Coordinator to ensure coverage and quality.
• Maintain and utilize the helpline referral database and generate reports.
• Participate in weekly onsite debriefing for quality & care.

Skills

Empathy & warmth

Telephone support

Team player

Digital literacy

Bilingual English/Tagalog

Independence

Adaptability

Education

Bachelor's degree in psychology / social work / education

Tools

Google Drive & Apps

Job description

In Touch Community Services in Makati invites applications for a crisis line support role. The position focuses on responding to helpline calls in a timely, compassionate manner, with backup during surges and collaboration with internal teams to ensure service quality.

The role requires English and Tagalog proficiency, strong digital literacy, and reliability to work independently or with a team. Fresh graduates are welcome to apply.