Remote Global Mental Health Helpline Responder

Rebel Fitness Inc; Metro Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote working

Impactful work

Job summary

REBEL Helpline Responders are an integral part of the REBEL experience, ensuring mental health support for our customers and helping us support more people around the world. We're looking for highly motivated mental health professionals to join our REBEL team.

Responsibilities include staffing hotlines, maintaining quality standards, coordinating with internal teams, and ensuring effective follow-up care with clients. Remote work options are available, with competitive on-shift pay.

Qualifications

• 2–4 years experience as a helpline responder.
• Completed training in SFBT (Solution-Focused Brief Therapy) or its equivalent.
• Certified in Psychological First Aid and Suicide Prevention.
• Masters in Psychology preferred.
• Excellent communication skills in English and Tagalog.
• Be reliable and professional at all times.
• Technical know-how (ideally with Zoom) for meetings and online development courses.

Responsibilities

• Helpline response: Ensure hotlines and helplines are properly staffed with call, text and chat support when appropriate.
• Quality and Management: Maintain standards for effectiveness with callers and keep scripts updated.
• Internal engagement: Communicate with assigned stakeholders and internal teams.
• Keep organized: Use systems to track client information and communications.
• Care coordination: Conduct regular triage and follow-up to ensure appropriate care.
• Work collaboratively: Partner with operations and coaches to meet client needs.
• Put the client first: Maintain an empathetic and proactive approach.

Skills

Communication skills

English

Tagalog

Education

Master's in Psychology

Tools

Zoom

Job description

REBEL Helpline Responders are an integral part of the REBEL experience, ensuring mental health support for our customers and helping us support more people around the world. We're looking for highly motivated mental health professionals to join our REBEL team.

Responsibilities include staffing hotlines, maintaining quality standards, coordinating with internal teams, and ensuring effective follow-up care with clients. Remote work options are available, with competitive on-shift pay.