Membership Officer - Landers Arca South

Landers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Landers in the Philippines is seeking a proactive team member for Business Development and Member Services. You will support outreach, canvassing, and VIP engagement to grow Landers Membership and sustain member loyalty.

The role covers field outreach, events, data analysis, and coordination with store leadership. Responsibilities span assisting the Membership Manager, preparing demographics, canvassing reports, and maintaining strong member communication, including VIP concierge support and

Responsibilities

• Assist MM in delivering the Membership target for the store.
• Help the MM identify new organizations/prospects and implement plans to acquire Landers members.
• Support the MM in preparing monthly pipeline/ASPI (All store Programs & Initiatives).
• Handle field coverage to tap companies and organizations/clubs within the store radius for potential Landers members.
• Secure booth activations in trade events and company tie-ups for Landers Membership.
• Build relationships with VIP members and manage the Member Life Cycle journey (Retention and Loyalty).
• Assist the MM in preparing demographics of the branch within 5km-10km radius.
• Help monitor saturation in 5km-10km radius through research and data analysis.
• Prepare canvassing reports for submission to the MM.
• Attend walk-in customers applying for new sign-ups or renewals.
• Push Membership Promotions to Canvassing and In-store customers.
• Support the MM/Assistant MM in handling member concerns and relay resolutions.
• Act as the VIP member contact in assigned territory and handle special requests (VIP Concierge).
• Serve as the VIP Advisor for products/services that fit member needs and communicate offers/new arrivals to VIP List.
• Relay CCM transaction requests to Duty Manager or MM.
• Help prepare weekly CCM transaction reports and member feedback in-store.
• Oversee the daily signup audit monitoring report.
• Prepare the End Of Day (EOD) report.

Skills

Customer service

Sales support

Data analysis

Event coordination

VIP management

Job description

Core Functions

Business Development

• Assist MM in delivering the Membership target for the store.
• Helps the MM in identifying new organization/prospects and implements the plans/ programs to acquire Landers members.
• Supports the MM in preparation of monthly pipeline/ASPI (All store Programs & Initiatives)
• Handles field coverage to tap companies and organizations/clubs within the store radius for potential partners for Landers Membership
• Secures booth activations in different trade events, company tie ups, etc.
• Builds relationship with VIP members and manages the Member Life Cycle journey in Landers (Retention and Loyalty)

Canvassing/ Instore Acquisition

• Assist the MM in the preparation of the demographics of the branch within 5km-10km radius.
• Helps the MM monitor the saturation level of 5Km-10Km radius thru research and data analysis.
• Prepares canvassing reports for submission to the MM
• Attends to the walk-in customers applying new sign up for renewal.
• Pushes Membership Promotion to Canvassing and In-store customers.

Operations/ Customer Service

• Supports the MM/Assist MM in handling concerns raised by members and acts the voice of the members (to relay to in-charge department) received via online/walk-in. In the absence of the MM/Asst MM, takes care of relaying to the members resolutions of the concerns raised.
• Acts as the dedicated point of contact of the VIP members in their assigned territory. In charge of handling special request and needs of the VIP member. Concurrent Member Ambassador of the VIP Concierge.
• In consultation with the MM, serve as the VIP Advisor for the products/services that best fit the members needs. Communicates special offers/ promotions and new arrivals to the VIP List handled.
• Relay to Duty Manager or MM all request for CCM transaction
• Helps prepare the weekly report of the CCM transactions, Members feed back recepeit instore.
• Oversees the daily audit sign up monitoring report.
• Prepares the EOD report.