Front Desk Associate

REDinc; Isabela; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading support services company in the Philippines is seeking candidates for Customer & Distributor Support roles. Responsibilities include greeting clients, responding to inquiries, processing orders, assisting new distributors, and handling administrative tasks. The ideal candidate must be proficient in communication and customer service while performing various office duties. Competitive compensation and opportunities for growth await.

Responsibilities

• Greet and assist walk-in distributors, clients, and guests professionally.
• Respond to inquiries about products, promotions, prices, and availability.
• Process orders, product pickups, and returns through the MLM system or POS terminal.
• Assist new distributors with registration and provide basic orientation on MLM tools or platforms.
• Answer phone calls and emails promptly; direct inquiries to appropriate departments.
• Handle filing, encoding, and data entry tasks related to orders, inventory, and distributor accounts.
• Monitor and maintain office supplies, forms, and product literature.
• Assist in preparing materials for events, trainings, or product launches.
• Receive payments for walk-in purchases or registrations, issue official receipts.
• Reconcile daily transactions and submit reports to accounting or branch heads.
• Liaise with warehouse or inventory staff for real-time updates on product stock.
• Report customer/distributor feedback, complaints, or unusual concerns to the appropriate supervisor.
• Support the execution of promotional activities and events at the branch.

Job description

1.Customer & Distributor Support

• Greet and assist walk-in distributors, clients, and guests professionally.
• Respond to inquiries about products, promotions, prices, and availability.
• Process orders, product pickups, and returns through the MLM system or POS terminal.
• Assist new distributors with registration and provide basic orientation on MLM tools or platforms.

2.Reception & Communication

• Answer phone calls and emails promptly; direct inquiries to appropriate departments.

3.Administrative Tasks

• Handle filing, encoding, and data entry tasks related to orders, inventory, and distributor accounts.
• Monitor and maintain office supplies, forms, and product literature.
• Assist in preparing materials for events, trainings, or product launches.

4.Cashiering

• Receive payments for walk-in purchases or registrations, issue official receipts.
• Reconcile daily transactions and submit reports to accounting or branch heads.

5.Coordination & Reporting

• Liaise with warehouse or inventory staff for real-time updates on product stock.
• Report customer/distributor feedback, complaints, or unusual concerns to the appropriate supervisor.
• Support the execution of promotional activities and events at the branch.