Member Relations Specialist - Insurance & Healthcare

Dynamic Talent Solutions; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Dynamic Talent Solutions is seeking customer-focused individuals for the role of Member Relations Officer (MRO) in Makati, Philippines. You will assist members, healthcare providers, brokers, and agents with inquiries about medical, travel, and insurance products, delivering accurate information and ensuring first-contact resolution.

The position emphasizes following scripts, handling inquiries, and resolving concerns while documenting interactions and coordinating with relevant departments to

Qualifications

• At least 6 months of call center experience, preferably outbound.
• Open to graduates of any college course, including Medical Allied courses.
• Excellent communication and customer service skills.
• Ability to follow scripts and resolve inquiries.
• Healthcare, HMO, or insurance account experience is a plus.

Responsibilities

• Handle inbound and outbound customer inquiries regarding medical, travel, and insurance products.
• Assist members, healthcare providers, brokers, and agents with policy and coverage questions.
• Provide accurate information and resolve concerns efficiently.
• Document customer interactions and ensure proper case handling.
• Coordinate with departments to address complex concerns.
• Maintain a high standard of customer service and client satisfaction.

Skills

Call center experience

Communication skills

Customer service

Follow scripts

Healthcare knowledge

Education

Any college course

Job description

Dynamic Talent Solutions is seeking customer-focused individuals for the role of Member Relations Officer (MRO) in Makati, Philippines. You will assist members, healthcare providers, brokers, and agents with inquiries about medical, travel, and insurance products, delivering accurate information and ensuring first-contact resolution.

The position emphasizes following scripts, handling inquiries, and resolving concerns while documenting interactions and coordinating with relevant departments to