Customer Service Representative - Healthcare (Local Account)

Dynamic Talent Solutions; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Dynamic Talent Solutions is seeking customer-focused individuals for the role of Member Relations Officer (MRO) in Makati, Philippines. You will assist members, healthcare providers, brokers, and agents with inquiries about medical, travel, and insurance products, delivering accurate information and ensuring first-contact resolution.

The position emphasizes following scripts, handling inquiries, and resolving concerns while documenting interactions and coordinating with relevant departments to

Qualifications

• At least 6 months of call center experience, preferably outbound.
• Open to graduates of any college course, including Medical Allied courses.
• Excellent communication and customer service skills.
• Ability to follow scripts and resolve inquiries.
• Healthcare, HMO, or insurance account experience is a plus.

Responsibilities

• Handle inbound and outbound customer inquiries regarding medical, travel, and insurance products.
• Assist members, healthcare providers, brokers, and agents with policy and coverage questions.
• Provide accurate information and resolve concerns efficiently.
• Document customer interactions and ensure proper case handling.
• Coordinate with departments to address complex concerns.
• Maintain a high standard of customer service and client satisfaction.

Skills

Call center experience

Communication skills

Customer service

Follow scripts

Healthcare knowledge

Education

Any college course

Job description

We are looking for customer-focused individuals to join our team as Member Relations Officers (MROs)!

As an MRO, you will assist members, accredited medical facilities, brokers, and agents with inquiries regarding medical, travel, and other insurance products. You will provide accurate information, address concerns, and ensure excellent customer service through first-contact resolution.

Responsibilities:

• Handle inbound and outbound customer inquiries regarding medical, travel, and insurance products.
• Assist members, healthcare providers, brokers, and agents with policy and coverage-related questions.
• Provide accurate information and resolve customer concerns efficiently.
• Document customer interactions and ensure proper case handling.
• Coordinate with the appropriate departments to address complex concerns.
• Maintain a high standard of customer service and client satisfaction.

QUALIFICATIONS

• Must have completed at least 6 months of call center experience, preferably in an outbound account.
• Open to graduates of any college course, including Medical Allied courses.
• Good communication and customer service skills.
• Ability to follow scripts, handle inquiries, and resolve customer concerns.
• Candidates with healthcare, HMO, or insurance account experience are highly encouraged to apply.

Fresh graduates or career shifters with medical or allied healthcare backgrounds may also be considered, subject to the client's qualifications.

SALARY OFFER

Your salary will depend on your relevant experience and qualifications