Mega FM - Workforce Management and Planning, SPX Express (Punturin, Valenzuela)

Shopee; Philippines; On-site; PHP 450,000 - 650,000; Full time

Job summary

Shopee Philippines is seeking a Mega FM Workforce Management & Planning Supervisor to oversee sorting facility operations. You will coordinate workflow, optimize productivity, and ensure safety and policy adherence while achieving Ops Clock targets.

The role requires 2–5 years in e‑commerce/logistics, with supervisory experience over both direct and agency staff, and a focus on coaching and performance improvement.

Qualifications

• 2–5 years of experience in e-commerce, logistics or warehousing.
• Supervisory experience with direct and agency employees.
• Ability to monitor, coach and improve sorting operations.

Responsibilities

• Supervise and coordinate daily sorting operations to ensure timely processing of items.
• Monitor and adjust workflow to maintain efficiency and meet targets.
• Enforce operational policies and procedures.
• Schedule shifts and conduct performance evaluations; coach staff regularly.
• Coordinate with Manpower Management for agency personnel allocation.
• Handle day-to-day escalations and provide operational solutions.

Job description

Job Description:

Mega FM Workforce Management & Planning Supervisor is responsible for overseeing and coordinating the planning and operational activities of a sorting facility. This role involves managing the workflow, ensuring efficiency, and maintaining safety standards. The supervisor will work closely with team members to optimize sorting processes, improve productivity, and meet organizational goals such as facility back room productivity and meeting the Ops Clock target.

Main Duties & Responsibilities:

1. Monitor functional team members including the Shift In-Charge

• Supervise and coordinate daily sorting operations to ensure timely and accurate processing of items.
• Monitor and adjust workflow to maintain efficiency and meet performance targets.
• Implement and enforce operational policies and procedures.
• Manage scheduling of shifting personnel, prepare performance evaluation and conduct coaching session on a regular basis
• Analyze and coordinate with Manpower Management team for proper allocation of agency personnel
• Manage day to day escalations and provide solutions for operational issues

Requirements:

• Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
• Has supervisory experience, both for direct and agency employees