Medical Waste Support Specialist - Hybrid, Night Shift

MicroSourcing International; Quezon City; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Support Specialist in Eastwood, Libis, Quezon City for a hybrid night-shift role. You will serve as a responsive point of contact for customers and partners, handling regulated medical waste management and related services.

You will coordinate with internal teams, maintain records, and ensure safe, compliant service delivery while supporting hospitals, clinics, and other healthcare facilities. Excellent English and detailed documentation are required.

Qualifications

• At least two years of experience in customer service, contact center operations, client support, or account coordination.
• Excellent spoken and written English with a calm, professional, helpful, and accountable communication style.
• Strong attention to detail and the ability to maintain accurate case notes, records, and customer information.
• Ability to manage multiple inquiries and service requests across different systems while ensuring timely follow-through.
• Strong coordination and problem-solving skills, including the ability to work with multiple internal teams to resolve customer concerns.
• Sound judgment in determining which issues can be resolved independently and which require escalation, particularly for safety and compliance concerns.
• Ability to work a schedule aligned primarily with U.S. Eastern Time.

Responsibilities

• Respond to customer inquiries through phone, email, and approved digital channels regarding service schedules, service status, containers, supplies, manifests, billing questions, and account information.
• Create, update, and track service requests, missed-pickup reports, extra-pickup requests, container exchanges, and related cases in company systems.
• Coordinate with Dispatch, Operations, Sales, Billing, Compliance, and field personnel to resolve issues and provide customers with accurate updates and service commitments.
• Explain services and standard procedures without providing unauthorized regulatory, clinical, or legal advice.
• Immediately elevate spills, exposures, leaking containers, unknown or rejected waste, service failures, and other safety or compliance concerns according to established protocols.
• Maintain accurate customer contact details, site instructions, service notes, issue classifications, and resolution documentation.
• Identify recurring service issues, potential root causes, and opportunities to improve customer experience and account retention.
• Support customers across healthcare settings, including hospitals, clinics, laboratories, dental offices, pharmacies, long-term care facilities, and other medical waste generators.
• Protect confidential customer, patient-related, pricing, and account information in accordance with company policies and applicable privacy requirements.
• Assist with additional data entry and administrative projects as needed.

Skills

Customer service

English proficiency

Attention to detail

Multitasking

Cross-team coordination

Escalation judgment

US Eastern Time scheduling

Tools

CRM platforms

Ticketing systems

Dispatch software

Billing systems

Route-management tools

Job description

MicroSourcing is seeking a Customer Support Specialist in Eastwood, Libis, Quezon City for a hybrid night-shift role. You will serve as a responsive point of contact for customers and partners, handling regulated medical waste management and related services.

You will coordinate with internal teams, maintain records, and ensure safe, compliant service delivery while supporting hospitals, clinics, and other healthcare facilities. Excellent English and detailed documentation are required.