Medical Virtual Assistant ( Behavioral Health)

Phoenix Virtual Solutions; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

Phoenix Virtual Solutions is seeking a Medical Virtual Assistant to support patient communication, appointment coordination, insurance processes, and day-to-day administrative operations for a healthcare practice.

This role benefits from experience in psychiatry or behavioral health, strong communication, and proficiency with clinic software. The ideal candidate is organized, detail-oriented, and capable of adapting to new workflows.

Qualifications

• Experience in psychiatry or behavioral health.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to adapt quickly to new processes, systems, and workflows.
• Willingness to learn and take initiative.
• Experience with IntakeQ and PracticeQ.
• Experience with EHR and practice management software for clinics.

Responsibilities

• Answer incoming calls and respond to patient inquiries.
• Schedule and coordinate patient appointments.
• Handle prior authorization requests.
• Contact patients for follow-ups and obtain necessary information.
• Perform insurance verification.
• Support daily administrative and patient coordination tasks.

Skills

Verbal and written communication

Organization

Attention to detail

Multitasking

Willingness to learn

Initiative

Tools

IntakeQ

PracticeQ

EHR

Job description

About the role

We are seeking a Medical Virtual Assistant to support patient communication, appointment coordination, insurance processes, and day-to-day administrative operations for a healthcare practice. This role is ideal for an organised and detail-oriented professional with experience in psychiatry or behavioral health.

Key responsibilities

• Answer incoming calls and respond to patient inquiries.

• Schedule and coordinate patient appointments.

• Handle prior authorization requests.

• Contact patients for follow-ups and obtain necessary information.

• Perform insurance verification.

• Support daily administrative and patient coordination tasks.

What we're looking for

• Background or experience in psychiatry or behavioral health.

• Strong verbal and written communication skills.

• Ability to adapt quickly to new processes, systems, and workflows.

• Excellent organization, attention to detail, and ability to manage multiple tasks.

• Willingness to learn and take initiative.

• Experience with IntakeQ and PracticeQ is required.

• Experience with EHR and practice management software for clinics.