Medical Virtual Assistant Active Pool

CO Careers; Pampanga; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Health benefits and coverage

Office amenities and wellness perks

Travel opportunities to client sites

Paid holidays and PTO

Salary loans / Staff perks

Growth and recognition programs

Job summary

Clark Outsourcing is seeking a Medical Virtual Assistant to support healthcare professionals with administrative, clerical, and patient-related tasks onsite in the Philippines. You will manage appointments, handle calls and emails, assist with billing, and maintain EHR systems.

The role requires experience in the medical field, HIPAA awareness, and proficiency in Microsoft Office and Google Workspace. Join a team that values growth and a supportive workplace culture.

Qualifications

• Experience as Medical Virtual Assistant or healthcare admin.
• Familiarity with EHR/EMR systems and HIPAA guidelines.
• Knowledge of medical terminology, billing and insurance processes.
• Strong organizational and communication skills.

Responsibilities

• Schedule and manage patient appointments, follow-ups and reminders.
• Handle calls, emails, and messages from patients and providers.
• Assist with medical billing, insurance verification and claims.
• Maintain and update electronic health records and databases.
• Transcribe dictations and prepare reports and summaries.
• Conduct patient intake gathering medical history and symptoms.
• Provide admin support including document handling and lab coordination.
• Ensure HIPAA compliance and patient confidentiality.
• Assist with telemedicine appointments and virtual support.
• Perform other duties as assigned.

Skills

VA experience

EHR/EMR familiarity

Medical terminology

Billing & insurance

Organizational skills

Verbal & written communication

Independent multitasking

MS Office & Google Workspace

HIPAA knowledge

Tools

MS Office

Google Workspace

Job description

Job Description

Position Title: Medical Virtual Assistant

Work Set Up: Onsite

Quick Rundown: Support healthcare professionals with administrative, clerical, and patient-related tasks. The ideal candidate will have experience in the medical field, excellent communication skills, and proficiency in healthcare systems and software.

What You'll Do

• Schedule and manage patient appointments, follow-ups, and reminders
• Handle inbound and outbound calls, emails, and messages from patients and healthcare providers
• Assist with medical billing, insurance verification, and claims processing
• Maintain and update electronic health records (EHR) and patient databases
• Transcribe medical dictations and prepare reports, summaries, and correspondence
• Conduct patient intake by gathering medical history, symptoms, and other necessary details
• Provide administrative support, such as managing documents, handling prescriptions, and coordinating lab results
• Ensure compliance with HIPAA and other relevant healthcare regulations
• Assist with telemedicine appointments and virtual patient support
• Perform other administrative duties as assigned by healthcare providers

What We're Looking For

• Proven experience as a Medical Virtual Assistant, medical receptionist, or in a similar healthcare administrative role
• Familiarity with EHR/EMR systems
• Knowledge of medical terminology, billing, and insurance processes
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work independently, multitask, and meet deadlines
• Proficiency in Microsoft Office, Google Workspace, and other relevant tools
• Understanding of HIPAA and patient confidentiality regulations

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

• Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
• Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
• Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
• Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
• Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
• Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!