Medical Virtual Assistant (Active Pool)

The Lead Tree - Clark Outsourcing; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

HMO with prescription coverage

SSS

PhilHealth

Pag-IBIG

13th-month pay

retirement benefits

in-office swimming pool

Job summary

The Lead Tree - Clark Outsourcing is seeking a Medical Virtual Assistant to provide administrative support to healthcare professionals onsite in the Philippines. The role focuses on appointments, patient communications, billing support, and HIPAA-compliant handling of patient data.

You will work with EHR/EMR systems, transcribe dictations, update records, and support telemedicine. Strong organization, medical terminology knowledge, and ability to work independently are essential.

Qualifications

• Experience as Medical Virtual Assistant or healthcare administrative role.
• Familiarity with EHR/EMR systems.
• Knowledge of medical terminology, billing, and insurance processes.
• Strong organizational skills and attention to detail.
• HIPAA and patient confidentiality knowledge.

Responsibilities

• Schedule and manage patient appointments, follow-ups, and reminders.
• Handle calls, emails, and messages from patients and providers.
• Assist with medical billing, insurance verification, and claims processing.
• Maintain and update electronic health records (EHR) and patient databases.
• Transcribe medical dictations and prepare reports, summaries, and correspondence.
• Conduct patient intake by gathering medical history and symptoms.
• Provide admin support, manage documents, prescriptions, and lab results.
• Ensure HIPAA compliance and patient confidentiality.
• Assist with telemedicine appointments and virtual patient support.
• Perform other administrative duties as assigned by healthcare providers.

Skills

Medical terminology

HIPAA compliance

Communication skills

Independent multitasking

Microsoft Office

Google Workspace

EHR/EMR familiarity

Tools

EHR/EMR software

Microsoft Office

Google Workspace

Job description

Position Title: Medical Virtual Assistant

Work Set Up: Onsite

Quick Rundown:

Support healthcare professionals with administrative, clerical, and patient-related tasks. The ideal candidate will have experience in the medical field, excellent communication skills, and proficiency in healthcare systems and software.

What You'll Do:

• Schedule and manage patient appointments, follow-ups, and reminders
• Handle inbound and outbound calls, emails, and messages from patients and healthcare providers
• Assist with medical billing, insurance verification, and claims processing
• Maintain and update electronic health records (EHR) and patient databases
• Transcribe medical dictations and prepare reports, summaries, and correspondence
• Conduct patient intake by gathering medical history, symptoms, and other necessary details
• Provide administrative support, such as managing documents, handling prescriptions, and coordinating lab results
• Ensure compliance with HIPAA and other relevant healthcare regulations
• Assist with telemedicine appointments and virtual patient support
• Perform other administrative duties as assigned by healthcare providers

What We're Looking For:

• Proven experience as a Medical Virtual Assistant, medical receptionist, or in a similar healthcare administrative role
• Familiarity with EHR/EMR systems
• Knowledge of medical terminology, billing, and insurance processes
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work independently, multitask, and meet deadlines
• Proficiency in Microsoft Office, Google Workspace, and other relevant tools
• Understanding of HIPAA and patient confidentiality regulations

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

At Clark Outsourcing, we offer a range of benefits and perks to support our staff and foster growth.

Health and Welfare Benefits:

• HMO with prescription coverage
• SSS
• PhilHealth
• Pag-IBIG
• 13th-month pay
• retirement benefits
• and more.

Beyond Work:

• Enjoy our in-office swimming pool (lowkey flex!)
• CO Club gaming lounge
• CSR involvement through CO Stars
• scholarship programs
• access to CO Academy for growth.

Travel Opportunities:

• US
• UK
• Australia

Leave Benefits:

• Paid holidays
• Earned PTO on your first month
• Wellness leave (no questions asked)
• special leaves like bereavement
• parental leave
• Magna Carta leave.

Extra Perks:

• Salary loans up to PHP 1M (via BPI)
• CO Swag Bag
• birthday and anniversary tokens
• our COol & flexible workplace.

Growth and Recognition:

• Yearly performance appraisals
• career advancement programs
• CO League events
• guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!