Medical Collections Specialist — Night Shift

Outsourced; Cebu City; On-site; PHP 260,000 - 360,000; Full time

Job summary

Outsourced in Cebu City, Philippines is seeking a Medical Collections Specialist to help recover outstanding medical balances. The role requires experience in medical or debt collections and the ability to negotiate payment options with patients.

You will handle high-volume calls, document activities in CRM, comply with privacy regulations, and meet productivity targets. This is an office-based position with background checks during the recruitment process.

Qualifications

• Experience in medical or debt collections.
• Experience handling self-pay medical accounts.
• Excellent verbal communication, negotiation, and persuasion skills.
• Experience using collections software or CRMs.
• Experience in high-volume call centers.
• Ability to handle confidential information.

Responsibilities

• Contact patients regarding outstanding medical bills and self-pay balances.
• Conduct outbound calls to discuss overdue accounts and available payment options.
• Negotiate payment arrangements and resolve outstanding balances professionally.
• Handle patient questions and concerns related to medical bills and payments.
• Maintain accurate and timely documentation of collection activities in CRM and collections systems.
• Use automated dialers and other collection tools to manage high-volume accounts efficiently.
• Follow established collection procedures, escalation processes, and confidentiality requirements.
• Meet established productivity, quality, and collection performance targets.
• Handle sensitive patient and financial information with professionalism and discretion.

Skills

Medical collections experience

Debt collections

Excellent communication

Negotiation skills

High-volume call center experience

Tools

CRM systems

Automated dialers

Collections software

Job description

Outsourced in Cebu City, Philippines is seeking a Medical Collections Specialist to help recover outstanding medical balances. The role requires experience in medical or debt collections and the ability to negotiate payment options with patients.

You will handle high-volume calls, document activities in CRM, comply with privacy regulations, and meet productivity targets. This is an office-based position with background checks during the recruitment process.