Medical Collection Specialist

Outsourced Quality Assured Services Inc. (ISO Certified); Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) in the Philippines seeks a Medical Collections Specialist to support timely recovery of outstanding medical balances.

You will handle self-pay accounts, negotiate payment arrangements, and maintain patient-focused, professional communication in a high-volume environment. The role requires experience in medical or debt collections, strong verbal skills, and proficiency with CRM and automated dialers.

Qualifications

• Medical collections or debt collections experience.
• Experience handling self-pay medical accounts or outstanding medical bills.
• Excellent verbal communication, negotiation, and persuasion skills.
• Experience using collections software, CRM systems, or automated dialers.
• High-volume call center, BPO, or shared services experience.
• Strong ability to communicate professionally with patients and account holders.
• Comfortable handling challenging conversations and payment-related concerns.

Responsibilities

• Contact patients regarding outstanding medical bills and self-pay balances.
• Conduct outbound calls to discuss overdue accounts and available payment options.
• Negotiate payment arrangements and resolve outstanding balances professionally.
• Handle patient questions and concerns related to medical bills and payments.
• Maintain accurate and timely documentation of collection activities in CRM and collections systems.
• Use automated dialers and other collection tools to manage high-volume accounts efficiently.
• Follow established collection procedures, escalation processes, and confidentiality requirements.
• Meet established productivity, quality, and collection performance targets.
• Handle sensitive patient and financial information with professionalism and discretion.

Skills

Medical collections

Debt collections

Verbal communication

Negotiation

CRM systems

Tools

Automated dialers

CRM software

Job description

We are looking for a Medical Collections Specialist to join our team and support the timely recovery of outstanding medical balances. The ideal candidate has experience in medical or debt collections, is confident handling sensitive financial conversations, and can effectively negotiate payment arrangements while maintaining a professional and patient-focused approach.
This role is well suited for someone with strong communication skills who can thrive in a high-volume BPO, shared services, or call center environment.

Key Responsibilities

• Contact patients regarding outstanding medical bills and self-pay balances.
• Conduct outbound calls to discuss overdue accounts and available payment options.
• Negotiate payment arrangements and resolve outstanding balances professionally.
• Handle patient questions and concerns related to medical bills and payments.
• Maintain accurate and timely documentation of collection activities in CRM and collections systems.
• Use automated dialers and other collection tools to manage high-volume accounts efficiently.
• Follow established collection procedures, escalation processes, and confidentiality requirements.
• Meet established productivity, quality, and collection performance targets.
• Handle sensitive patient and financial information with professionalism and discretion.

Required Qualifications

• Medical collections or debt collections experience
• Experience handling self-pay medical accounts or outstanding medical bills
• Excellent verbal communication, negotiation, and persuasion skills
• Experience using collections software, CRM systems, or automated dialers
• High-volume call center, BPO, or shared services experience
• Strong ability to communicate professionally with patients and account holders
• Comfortable handling challenging conversations and payment-related concerns

Nice to Have

• Knowledge of FDCPA regulations
• Familiarity with HIPAA and patient confidentiality
• Strong learning agility and ability to quickly adapt to new processes and systems
• Excellent attention to detail and accurate documentation skills

What We're Looking For

We're looking for a results-driven professional who can balance effective collections with respectful patient communication. If you are confident on the phone, skilled at negotiation, and experienced in handling medical or debt collection accounts, we'd like to hear from you.

Additional Notes

• Work Setup:Office-based (Any of our offices in Quezon City, Alabang, Pampanga and Cebu)
• Schedule: Monday to Friday, 11:00 PM-8:00 AM Manila Time
• Note:As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.