Collections Specialist

International SOS; Pasig; On-site; PHP 350,000 - 550,000; Full time

Job summary

International SOS is seeking a Collections Specialist to support US Government Services programs. You will process cost-share and deductible amounts, contact members, track payments, and ensure HIPAA and PCI compliance while collaborating with Operations, Carrier Billing, and US AR teams.

The role requires 2+ years in collections or billing, a bachelor’s degree, strong MS Office skills, and English fluency; Japanese language knowledge is a plus.

Qualifications

• Graduate of bachelor’s degree (4 years course).
• Minimum of 2+ years of experience in Collections, Accounts Receivable, or Billing (preferably within healthcare or financial sectors).
• Proficient in MS Office (Excel, Word, Outlook). Familiarity with PCI/NACHA regulations or US medical billing/administration is a strong plus.
• Strong attention to detail, financial reconciliation skills, proactive problem-solving, and ability to work under tight timelines.
• Fluent in written and spoken English. Knowledgeable in Japanese language is an advantage.

Responsibilities

• Collections & Outreach: Review reimbursement breakdowns, identify outstanding member balances, and initiate calls or send secure payment links (via PayTrace).
• Case Tracking & Documentation: Record and track all member interactions in designated databases, following standard follow-up timelines and protocols.
• Customer Support: Answer incoming collection-related calls and emails to assist members with payment settlements.
• Compliance: Maintain strict adherence to HIPAA and PCI standards to protect sensitive health and financial data.
• Team Collaboration: Work closely with cross-functional teams (Operations Managers, Carrier Billing, and US AR teams) and participate in process-improvement initiatives.

Skills

MS Office

Billing experience

Attention to detail

Problem-solving

English fluency

Japanese language knowledge

Education

Bachelor's degree

Tools

PCI NACHA

Job description

Role Overview

The Collections Specialist will support the US Government Services programs. This role focuses on processing and collecting cost-share and deductible amounts owed by members after insurance reimbursements. The ideal candidate will handle member outreach, track payment activities, ensure regulatory compliance, and apply established cost-recovery protocols.

Candidate Qualifications

• Experience: Minimum of 2+ years of experience in Collections, Accounts Receivable, or Billing (preferably within healthcare or financial sectors).
• Education: A Graduate of bachelor's degree (4 years course)
• Technical & Compliance Skills: Proficient in MS Office (Excel, Word, Outlook). Familiarity with PCI/NACHA regulations or US medical billing/administration is a strong plus.
• Core Competencies: Strong attention to detail, financial reconciliation skills, proactive problem-solving, and ability to work under tight timelines.
• Language: Fluent in written and spoken English. Knowledgeable in Japanese language is an advantage.

Key Responsibilities

• Collections & Outreach: Review reimbursement breakdowns, identify outstanding member balances, and initiate calls or send secure payment links (via PayTrace).
• Case Tracking & Documentation: Record and track all member interactions in designated databases, following standard follow-up timelines and protocols.
• Customer Support: Answer incoming collection-related calls and emails to assist members with payment settlements.
• Compliance: Maintain strict adherence to HIPAA and PCI standards to protect sensitive health and financial data.
• Team Collaboration: Work closely with cross-functional teams (Operations Managers, Carrier Billing, and US AR teams) and participate in process-improvement initiatives.

Work Arrangement

• 5 days onsite; office is located in Ortigas, Philippines
• Morning Shift (subject to change depending on operational need)