Medical Admin Assistant

Peoplegig; Metro Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

Peoplegig is seeking a Medical Admin Assistant to support an Australian healthcare and physiotherapy practice with day-to-day administrative and client interactions.

You will handle reception tasks, client communications, appointment coordination, follow-ups, and invoice-related administration, working with the team to ensure a smooth patient experience.

Experience in healthcare administration and familiarity with practice management systems like Cliniko or Splose is advantageous.

Qualifications

• Experience in general administrative or reception roles within healthcare settings.
• Strong written and verbal communication with clients.
• Ability to manage multiple tasks and priorities with attention to detail.

Responsibilities

• Provide general administrative and reception support to the physiotherapy team.
• Manage client communications, including responding to general enquiries and follow-ups.
• Assist with appointment rebooking and scheduling.
• Contact clients regarding appointment changes or cancellations.
• Support follow-up communications with clients as required.
• Assist with invoice-related administration and follow-ups.
• Handle client messages and communications using the agreed communication channels.
• Maintain accurate and organised client and administrative records.

Skills

Communication skills

Client handling

Time management

Organisational skills

Education

Business Administration or Healthcare Administration training

Tools

Splose

Cliniko

Job description

The Medical Admin Assistant will support a growing Australian healthcare and physiotherapy practice, providing day-to-day administrative and client support across the business.

The role will provide additional support to the team as the business and client base continue to grow, with a focus on reception and administrative tasks, client communication, appointment coordination, follow-ups, and invoice-related administration.

The successful candidate will work closely with the existing team and support the day-to-day patient/client experience, helping take administrative and client-interaction responsibilities off the wider team.

Key Role Deliverables

• Provide general administrative and reception support to the physiotherapy team.
• Manage client communications, including responding to general enquiries and follow-ups.
• Assist with appointment rebooking and scheduling.
• Contact clients regarding appointment changes or cancellations.
• Support follow-up communications with clients as required.
• Assist with invoice-related administration and follow-ups.
• Handle client messages and communications using the agreed communication channels.
• Support the team with day-to-day administrative tasks as required.
• Maintain accurate and organised client and administrative records.
• Work independently while escalating matters that require input from the wider team.

Education Requirement

Relevant qualification or training in Business Administration, Healthcare Administration, or a related discipline is preferred but not essential.

Relevant practical experience will be highly regarded.

Minimum Years of Experience in Similar Role

2–3+ years of relevant administrative, reception, healthcare administration, or client-support experience preferred.

Experience within a healthcare, medical, allied health, or physiotherapy environment would be highly regarded.

Technical System Experience

• Splose – experience preferred.
• Experience with healthcare or allied health practice management systems.
• Experience with client management, appointment scheduling, and invoicing systems.
• Comfortable using phone, messaging, and other digital communication platforms.
• Comfortable working across cloud-based administrative systems.
• Experience with Cliniko or similar practice management systems may be considered.

Behavioural Competencies

• Strong verbal and written communication skills.
• Warm and professional approach when dealing with clients.
• Highly organised and detail-oriented.
• Comfortable handling multiple administrative tasks and priorities.
• Able to work independently with minimal supervision.
• Proactive and willing to take ownership of routine administrative responsibilities.
• Patient and empathetic when dealing with clients.
• Confident communicating with clients and internal stakeholders.
• Reliable and responsive, particularly during agreed working hours.

Must Have Skills / Experience

• Relevant administrative or client-support experience.
• Strong communication and interpersonal skills.
• Experience handling client/customer enquiries and follow-ups.
• Strong organisational and time-management skills.
• Comfortable working independently in a remote environment.
• Strong attention to detail.
• Healthcare/physiotherapy administration experience preferred.
• Experience with a practice management system preferred.