Administrator & Marketing Assistant

Cloudstaff; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Comprehensive health and life insurance

Up to 24 leave credits per year

Flexible leave credits

Annual Performance Review with Salary Increase

Weekly office perks such as Free Coffee, Meals, and Beer Fridays

Child friendly spaces

Mental Wellness Employee Assistance Program

Participation in Employee Share Units program

Job summary

Cloudstaff is hiring an Administration and Marketing Assistant in Mandaluyong, Metro Manila. This role is crucial in providing administrative support within a clinical psychology practice, ensuring operational efficiency and high-quality client care. Responsibilities include managing client communications, scheduling appointments, processing payments, and supporting marketing efforts. Strong organisational skills, attention to detail, and proficiency in Microsoft Office are essential. Employees enjoy comprehensive health insurance, career advancement, and flexible leave credits.

Qualifications

• Strong organisational skills and exceptional attention to detail and accuracy.
• Proven experience in administrative support and data entry.
• Ability to follow structured processes and SOPs consistently.
• Strong written communication skills.

Responsibilities

• Manage inbox triage and respond to non‑clinical client enquiries.
• Perform accurate data entry and maintain client records.
• Coordinate and schedule client appointments.
• Process payments and Medicare rebates accurately.
• Support clinician diary management and appointment coordination.

Skills

Organizational skills

Attention to detail

Written communication

Independence

Confidentiality understanding

Proficiency in Microsoft Office

Experience with Canva

Experience with Mailchimp

Job description

Job Description

We are seeking a highly organized, detail‑oriented Administration and Marketing Assistant to support the operations of our clinical psychology practice. The role is primarily administrative and requires a high level of accuracy, reliability, and professionalism when handling sensitive client information. The candidate will play a key role in providing consistent, accurate, and timely administrative support, ensuring smooth operations and high-quality client care, while supporting marketing and content tasks as the role develops. They will report to the Practice Manager and the Practice Director.

Core Responsibilities

• Manage inbox triage and respond to non‑clinical client enquiries (email/SMS) in a professional and timely manner
• Perform accurate data entry and maintain client records using our practice management system
• Coordinate and schedule client appointments
• Upload, organise, and maintain client documentation
• Process payments and Medicare rebates accurately
• Manage billing enquiries and assist with follow‑up of unpaid invoices
• Review referrals for completeness and follow up on any missing information
• Ensure all client records are accurate, complete, and up to date
• Support clinician diary management and appointment coordination
• Apply strict confidentiality and privacy standards when handling all client information
• Update SOPs

Additional Responsibilities

• Draft, format, and upload blog posts and website content
• Update website content as required
• Develop social media content using Canva templates and brand guidelines
• Assist with email newsletters and content formatting
• Provide general administrative and reporting support

Qualification and Requirements

• Strong organisational skills and exceptional attention to detail and accuracy
• Proven experience in administrative support and data entry
• Ability to follow structured processes and SOPs consistently
• Strong written communication skills (clear, professional email/SMS communication)
• Ability to work independently and take ownership of tasks
• Strong understanding of confidentiality and privacy requirements (experience in healthcare highly regarded)
• Proficiency in Microsoft Office, Canva and Mailchimp

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee convenience
• Annual Performance Review with Salary Increase
• Company‑provided PC/Laptop and fiber internet connection
• Weekly office perks for work‑from‑office staff – Free Coffee, Meals and Beer Fridays
• Top‑notch workplace with first‑class VIP lounge and game rooms
• Child friendly spaces to support work‑life balance
• Participation in CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In‑house psychiatrist available to support employees' well‑being
• Participation in Employee Share Units program
• Cloudstaff Dream Points – used for useful items like appliances, kitchenettes, etc.