Media & Communications Team Lead – Video & Growth Ops

Enshored; Pasig; On-site; PHP 1,004,000 - 1,339,000; Full time

Job summary

Enshored is seeking a Team Manager in Customer Service/Back Office in Pasig. You will lead a skilled team, drive engagement, and ensure service quality while coordinating content operations and lead generation activities.

The ideal candidate has 2–3 years in a supervisory role, a Bachelor's degree, and a strong focus on policy adherence, risk management, and delivering measurable outcomes.

Qualifications

• Bachelor's degree required and 2-3 years as a Team Manager in Customer Service or Back Office.
• Strong risk management and policy understanding with initiative and accountability.
• Ability to build an engaging, productive work environment while handling pressure.
• Willingness to accept feedback and demonstrate attention to detail.

Responsibilities

• Lead and manage a customer service/back-office team to deliver operations excellence.
• Oversee content operations including video processing and asset handling.
• Coordinate lead generation activities to support sales pipeline development.
• Ensure adherence to policies, best practices, and risk management guidelines.

Skills

Risk management

Initiative & accountability

Employee engagement

Calm under pressure

Independence

Feedback friendly

Attention to detail

Education

Bachelor's degree

Job description

Enshored is seeking a Team Manager in Customer Service/Back Office in Pasig. You will lead a skilled team, drive engagement, and ensure service quality while coordinating content operations and lead generation activities.

The ideal candidate has 2–3 years in a supervisory role, a Bachelor's degree, and a strong focus on policy adherence, risk management, and delivering measurable outcomes.