Team Leader (Media and Communications)

Enshored; Pasig; On-site; PHP 1,004,000 - 1,339,000; Full time

Job summary

Enshored is seeking a Team Manager in Customer Service/Back Office in Pasig. You will lead a skilled team, drive engagement, and ensure service quality while coordinating content operations and lead generation activities.

The ideal candidate has 2–3 years in a supervisory role, a Bachelor's degree, and a strong focus on policy adherence, risk management, and delivering measurable outcomes.

Qualifications

• Bachelor's degree required and 2-3 years as a Team Manager in Customer Service or Back Office.
• Strong risk management and policy understanding with initiative and accountability.
• Ability to build an engaging, productive work environment while handling pressure.
• Willingness to accept feedback and demonstrate attention to detail.

Responsibilities

• Lead and manage a customer service/back-office team to deliver operations excellence.
• Oversee content operations including video processing and asset handling.
• Coordinate lead generation activities to support sales pipeline development.
• Ensure adherence to policies, best practices, and risk management guidelines.

Skills

Risk management

Initiative & accountability

Employee engagement

Calm under pressure

Independence

Feedback friendly

Attention to detail

Education

Bachelor's degree

Job description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our Team Is Composed Of Hand-picked Talented Individuals Adapted To Handle Themselves In a Balanced Environment Of Smart And Hard Work While Maintaining a Dynamic Relationship With Stakeholders, Leaders, And Team Members. Important Decisions Revolve Around The Guidance Of Our Core Values, Especially When Choosing The Right People

• Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

Minimum Requirement Qualifications

• Thorough understanding of policies and best practices or risk management
• High level of initiative, accountability, and self-motivation
• The ability to build a productive and highly engaged work environment
• Maintain calmness and composed under tight pressure and provocations
• Ability to work independently and take responsibility for seeing things through to completion
• Open to feedback and criticism
• High Attention to detail

Education And/Or Experience

• Bachelor's/College degree
• 2-3 years of experience working as a Team Manager in Customer Service, Back Office-related account

Required

Demonstrated competency in the following areas is also required:

• Video post-production support including video editing, asset/interstitial integration, metadata updates, adbreak implementation, platform uploads, re-edit/re-export requests, and other content operations support.
• Video asset migration support including content transfer, validation, file organization, naming checks, and upload/migration tracking.
• Social media video editing support for creator content across Facebook and Snapchat, including content preparation, editing, revisions, and project-specific requirements.
• Adbreak implementation support based on video duration requirements, including review and placement of monetization segments.
• Content operations support including video processing, asset handling, and workflow tasks based on client requirements.
• Lead generation support including prospect research, lead identification, data gathering, and other activities to support sales pipeline development.

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.