Maternal Health Care Navigator (RN/RM) – Naga

Digital Minds BPO; Naga; Sur place; PHP 391 000 - 614 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Hiring incentive

Relocation bonus

Résumé du poste

Digital Minds BPO seeks a Care Navigator (Clinical Background) to support mothers through a US-based digital maternal health platform, using clinical knowledge to guide care and follow-up with patients.

You will document activities in client systems, ensure privacy, and coordinate care according to navigation protocols while onsite in Naga City, Philippines.

Qualifications

• Active PRC License as RN or RM; clinical background required.
• Demonstrated years of patient care experience; license alone not enough.
• Strong English communication; confident patient interactions by phone.
• Excellent interpersonal skills, compassion and professionalism.

Responsabilités

• Provide personalized care navigation to pregnant and postpartum mothers.
• Apply clinical judgment within Care Navigator scope.
• Conduct patient follow-ups via phone and messages to assess needs.
• Document all patient interactions in client systems accurately.
• Maintain HIPAA compliance and patient confidentiality at all times.

Connaissances

English communication

Empathy

Patient navigation

Documentation

Formation

PRC license (RN/RM)

Outils

Healthcare documentation systems

Description du poste

🤱 Position: Care Navigator (Clinical Background)

✅ Competitive Salary Package

🎁 Hiring Incentive
🚚 One-Time Relocation Bonus for Successful Hires Outside the Bicol Region!
Candidates who are successfully hired and are relocating from outside the Bicol Region may be eligible for a One-Time Relocation Bonus to support their relocation to Naga City.

🩺 Position Overview
Join our growing team and support pregnant and postpartum mothers through a leading U.S.-based digital maternal health platform.
As a Care Navigator (Clinical Background), you will leverage your clinical knowledge and hands-on healthcare experience to provide compassionate patient support, guide mothers throughout their maternal health journey, conduct follow-ups, and help coordinate care while working within established navigation protocols.

💼 What You'll Do
🤱 Provide personalized care navigation and support to pregnant and postpartum mothers.
🩺 Apply your clinical judgment to patient questions while remaining within the scope of the Care Navigator role.
📞 Conduct patient follow-ups through phone calls and messaging to monitor patient needs and engagement.
📝 Accurately document all patient interactions and care activities within the client's systems.
🔒 Ensure strict compliance with HIPAA regulations and maintain patient confidentiality at all times.
✅ Required Qualifications
🩺 Active PRC License as a Registered Nurse (RN) or Registered Midwife (RM).
🏥 Demonstrated clinical experience with actual years of patient care practice. A PRC license alone does not qualify.
🗣️ Strong English communication skills with the ability to confidently and empathetically communicate with patients over the phone.
💙 Excellent interpersonal skills, compassion, and professionalism when assisting patients.
📍 Willing to work onsite in Naga City, Bicol.


⭐ Preferred Qualifications
👶 Experience working with pregnant and postpartum patients.
🌐 Experience in maternal health, women's health, community health, telehealth, or U.S. healthcare environments is an advantage.
💻 Experience with patient documentation and digital healthcare platforms is a plus.


📩 How to Apply
📍 Visit us at:
3F Greenwood Magsaysay Bldg.
Magsaysay Avenue, Naga City
(In front of BDO Magsaysay, near Rotunda)
📧 Send your resume to:[e-mail]
Join Digital Minds BPO, Inc. and use your clinical expertise to make a meaningful impact in the lives of mothers and families through compassionate, patient-centered care.

Apply For This Job

To apply for this position, please fill in the information below.

First Name(s) *

Last Name *

Email Address *

Phone Number *

Phone Number *

Address *

What type of job are you looking for? *

Customer Service (Voice)

Video Editing

Data Entry

Photo Editing

Bookkeeping and Accounting

Call Center (Voice)

Animation

Content Moderation

Technical Support

Customer Support (Live Chat and Email)

Pre Qualifying Questions

This is an office based position located in Naga City, Is this okay with you? *

Yes

No

Are you okay with shifting schedule? *

Yes

No

Qualifying Current Employee Status

Do you have a previous work experience? *

Yes

No, this is my first time

Do you have a previous BPO or Call Center experience? *

No Experience

Less than 1 year

1 to 2 years

More than 2 Years

What was the reason for leaving your most recent job? *

 What is your salary expectation (per month in PHP)? *

Other Details

Briefly describe why you are applying for this position

Were you referred by any of our existing employees? *

Yes

No

Name of our employee who referred you

Please upload a PDF or DOC file of your resume below, as well as a cover letter, or any other supporting documentation that you have which will help us to make our decision as to whether you are the ideal candidate for this job.