Care Navigator Clinical Background

Digital Minds BPO Services; Naga; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

One-Time Relocation Bonus

Competitive salary package

Job summary

Digital Minds BPO, Inc. is seeking a Care Navigator (Clinical Background) to support pregnant and postpartum mothers through a U.S.-based digital maternal health platform.

You will apply clinical judgment to answer questions, conduct follow-ups, and coordinate care within navigation protocols. The role requires an active PRC license as RN or RM, strong English communication, and willingness to work onsite in Naga City, Bicol.

Qualifications

• Active PRC license as RN or RM.
• Demonstrated clinical patient care experience.
• Strong English communication for patient interaction.
• Willing to work onsite in Naga City, Bicol.

Responsibilities

• Provide personalized care navigation for pregnant and postpartum mothers.
• Apply clinical judgment within Care Navigator scope.
• Conduct follow-ups via phone and messaging to monitor needs.
• Document all patient interactions in client systems.
• Maintain HIPAA compliance and patient confidentiality.

Skills

RN license or RM

Clinical experience

English communication

On-site work

Job description

Position: Care Navigator (Clinical Background)

Competitive Salary Package

Hiring Incentive

One-Time Relocation Bonus for Successful Hires Outside the Bicol Region! Candidates who are successfully hired and are relocating from outside the Bicol Region may be eligible for a One-Time Relocation Bonus to support their relocation to Naga City.

Position Overview

Join our growing team and support pregnant and postpartum mothers through a leading U.S.-based digital maternal health platform.

As a Care Navigator (Clinical Background), you will leverage your clinical knowledge and hands-on healthcare experience to provide compassionate patient support, guide mothers throughout their maternal health journey, conduct follow-ups, and help coordinate care while working within established navigation protocols.

What You'll Do

• Provide personalized care navigation and support to pregnant and postpartum mothers.
• Apply your clinical judgment to patient questions while remaining within the scope of the Care Navigator role.
• Conduct patient follow-ups through phone calls and messaging to monitor patient needs and engagement.
• Accurately document all patient interactions and care activities within the client's systems.
• Ensure strict compliance with HIPAA regulations and maintain patient confidentiality at all times.

Required Qualifications

• Active PRC License as a Registered Nurse (RN) or Registered Midwife (RM).
• Demonstrated clinical experience with actual years of patient care practice. A PRC license alone does not qualify.
• Strong English communication skills with the ability to confidently and empathetically communicate with patients over the phone.
• Excellent interpersonal skills, compassion, and professionalism when assisting patients.
• Willing to work onsite in Naga City, Bicol.

Preferred Qualifications

• Experience working with pregnant and postpartum patients.
• Experience in maternal health, women's health, community health, telehealth, or U.S. healthcare environments is an advantage.
• Experience with patient documentation and digital healthcare platforms is a plus.

Join Digital Minds BPO, Inc. and use your clinical expertise to make a meaningful impact in the lives of mothers and families through compassionate, patient-centered care.