Care Navigator (Spanish-Speaking)

Digital Minds BPO Services; Naga; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Relocation bonus

Job summary

Digital Minds BPO Services is seeking a Care Navigator (Spanish-Speaking) to support Spanish-speaking expectant and postpartum mothers through a U.S.-based digital maternal health platform. You will provide compassionate bilingual support, conduct follow-ups, and connect clients with healthcare resources.

The role requires on-site work in Naga City, Bicol, with a relocation bonus available for eligible hires relocating from outside the Bicol Region.

Qualifications

• Fluent Spanish (spoken and written).
• Strong English communication skills (spoken and written).
• Compassionate, patient-focused and comfortable speaking with patients over the phone.
• Strong documentation and computer navigation skills.
• Willing to work onsite in Naga City, Bicol.

Responsibilities

• Provide personalized care navigation and support to Spanish-speaking pregnant and postpartum mothers.
• Conduct patient follow-up through phone calls and messaging.
• Connect patients with appropriate programs, services, and available resources.
• Maintain accurate documentation within the client's systems.
• Ensure compliance with HIPAA and patient confidentiality standards.

Skills

Fluent Spanish

English communication

Phone communication

Documentation

Onsite in Naga City

Job description

Position: Care Navigator (Spanish-Speaking)

Competitive Salary Package

Hiring Incentive

One-Time Relocation Bonus for Successful Hires Outside the Bicol Region: Candidates who are successfully hired and are relocating from outside the Bicol Region may be eligible for a One-Time Relocation Bonus to support their relocation to Naga City.

Position Overview

Join our team and support Spanish-speaking expectant and postpartum mothers through a leading U.S.-based digital maternal health platform. As a Care Navigator (Spanish-Speaking), you will provide compassionate bilingual support, assist patients throughout their maternal health journey, conduct follow-ups, and connect them with available healthcare resources.

What You'll Do

• Provide personalized care navigation and support to Spanish-speaking pregnant and postpartum mothers.
• Conduct patient follow-up through phone calls and messaging.
• Connect patients with appropriate programs, services, and available resources.
• Maintain accurate documentation within the client's systems.
• Ensure compliance with HIPAA and patient confidentiality standards.

Required Qualifications

• Fluent Spanish (spoken and written).
• Strong English communication skills (spoken and written).
• Compassionate, patient-focused, and comfortable speaking with patients over the phone.
• Strong documentation and computer navigation skills.
• Willing to work onsite in Naga City, Bicol.

Preferred Qualifications

• Experience supporting pregnant and postpartum patients.
• Previous experience in healthcare, patient support, care navigation, customer service, telehealth, or U.S. healthcare is an advantage.