Operations Assistant

Digital Minds BPO Services; Naga; On-site; PHP 201,000 - 290,000; Full time

Job summary

Digital Minds BPO Services is seeking an Operations Assistant to support senior leadership in a fast-paced SaaS environment. You will maintain trackers and dashboards, capture decisions, and ensure timely follow-ups while drafting SOPs and concise updates for executives.

The role requires strong English writing, exceptional attention to detail, and the ability to manage multiple priorities in a remote setup aligned with UK business hours.

Qualifications

• Experience in operations, executive support, or coordination roles.
• Strong written English and excellent attention to detail.
• Ability to manage multiple trackers, deadlines, and priorities simultaneously.
• Strong organizational skills with a proactive and accountable mindset.
• Comfortable handling confidential information with discretion.
• Ability to work independently in a remote setup aligned with UK business hours.

Responsibilities

• Maintain and update task trackers, action logs, and operational dashboards.
• Capture key decisions, action items, owners, and deadlines from meetings and communications.
• Proactively follow up on overdue or pending tasks to ensure accountability.
• Prepare meeting briefs, agendas, and follow-up summaries for leadership.
• Support light reporting, operational summaries, and performance updates.
• Draft internal documents such as SOPs, process guides, and structured updates.
• Ensure all trackers and documentation remain accurate, organized, and up to date.

Skills

Operations experience

Executive support

Coordination

Attention to detail

Discretion with confidential info

Independent remote work (UK hours)

Tools

Google Workspace

Slack

HubSpot

Job description

We are looking for a highly organized and detail-oriented Operations Assistant to support senior leadership in a fast-paced SaaS environment. This role is focused on improving operational efficiency, ensuring accountability across teams, and maintaining clear visibility of tasks, deadlines, and ongoing priorities.

📌 Key Responsibilities
📋 Maintain and update task trackers, action logs, and operational dashboards
🧠 Capture key decisions, action items, owners, and deadlines from meetings and communications
⏰ Proactively follow up on overdue or pending tasks to ensure accountability
📝 Prepare meeting briefs, agendas, and follow-up summaries for leadership
📊 Support light reporting, operational summaries, and performance updates
📂 Draft internal documents such as SOPs, process guides, and structured updates
🔍 Ensure all trackers and documentation remain accurate, organized, and up to date

🧠 What We’re Looking For
✔️ Experience in operations, executive support, or coordination roles
✔️ Strong written English and excellent attention to detail
✔️ Ability to manage multiple trackers, deadlines, and priorities simultaneously
✔️ Strong organizational skills with a proactive and accountable mindset
✔️ Comfortable handling confidential information with discretion
✔️ Ability to work independently in a remote setup aligned with UK business hours 🌙

🛠️ Tools You’ll Use
Google Workspace (Docs, Sheets, Drive, Calendar) 📂
Slack 💬
CRM or operational dashboards (e.g., HubSpot or similar) 📊
Other SaaS and project management tools as needed

🌟 Preferred Experience
• Background in SaaS, tech, or high-growth startup environments
• Experience with operations coordination, project management, or executive support
• Familiarity with tools like HubSpot, Jira, or ATS platforms
• Exposure to SOP creation or process improvement work

Apply For This Job

To apply for this position, please fill in the information below.

First Name(s) *

Last Name *

Email Address *

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Address *

What type of job are you looking for? *

Customer Service (Voice)

Video Editing

Data Entry

Photo Editing

Bookkeeping and Accounting

Call Center (Voice)

Animation

Content Moderation

Technical Support

Customer Support (Live Chat and Email)

Pre Qualifying Questions

This is an office based position located in Naga City, Is this okay with you? *

Yes

No

Are you okay with shifting schedule? *

Yes

No

Qualifying Current Employee Status

Do you have a previous work experience? *

Yes

No, this is my first time

Do you have a previous BPO or Call Center experience? *

No Experience

Less than 1 year

1 to 2 years

More than 2 Years

What was the reason for leaving your most recent job? *

 What is your salary expectation (per month in PHP)? *

Other Details

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Were you referred by any of our existing employees? *

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Please upload a PDF or DOC file of your resume below, as well as a cover letter, or any other supporting documentation that you have which will help us to make our decision as to whether you are the ideal candidate for this job.