Master Trainer | Instructional Designer

Movate; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Movate is seeking an experienced Master Trainer to design, develop, and deliver training programs for sales, customer success, and support teams. You will create engaging materials, facilitator guides, and e-learning modules, while delivering both instructor-led and virtual sessions for new hires and seasoned staff.

You will partner with Operations to identify learning needs, perform needs analyses, and measure program impact using performance metrics.

Qualifications

• At least 3-5 years of experience in Training, Learning & Development, or a Master Trainer role.
• Strong background in Pre-Sales and Post-Sales operations and customer outcomes.
• Experience supporting Customer Renewals, Retention, or Customer Success programs.
• Proven ability to develop training curricula and instructional content from scratch.
• Excellent facilitation, presentation, and organizational skills.

Responsibilities

• Design, develop, and facilitate training programs for sales, customer success, and support teams.
• Create and improve training materials, facilitator guides, e-learning modules, and job aids.
• Deliver instructor-led and virtual training sessions for new hires and tenured employees.
• Partner with Operations to identify training needs and learning solutions.
• Conduct training needs analysis and evaluate program effectiveness with metrics.
• Coach employees and provide ongoing learning support to drive productivity and outcomes.
• Keep training content current with product, process, and business updates.
• Drive initiatives focused on customer acquisition, retention, renewals, and experience.

Skills

3-5 years in Training/L&D

Pre-Sales & Post-Sales

Customer Renewals/Retention/CS

Curriculum development

Facilitation & Presentation

Cross-functional collaboration

Communication & Coaching

Job description

We're looking for an experienced Master Trainer who is passionate about developing high-performing sales and customer success teams. This role will be responsible for designing, developing, and delivering engaging training programs that improve employee performance across the customer lifecycle.

Key Responsibilities

• Design, develop, and facilitate training programs for sales, customer success, and support teams.
• Create and continuously improve training materials, facilitator guides, e-learning modules, and job aids.
• Deliver instructor-led and virtual training sessions for new hires and tenured employees.
• Partner with Operations and stakeholders to identify training needs and recommend learning solutions.
• Conduct training needs analysis and evaluate program effectiveness through assessments and performance metrics.
• Coach employees and provide ongoing learning support to improve productivity and customer outcomes.
• Ensure training content remains current with product, process, and business updates.
• Drive learning initiatives focused on customer acquisition, retention, renewals, and customer experience.

Qualifications

• At least 3-5 years of experience in Training, Learning & Development, or a Master Trainer role.
• Strong background in Pre-Sales and Post-Sales operations.
• Experience supporting Customer Renewals, Retention, or Customer Success programs.
• Proven experience developing training curricula, learning materials, and instructional content from the ground up.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience working with cross-functional stakeholders and business leaders.
• Excellent communication, coaching, and organizational skills.

Preferred Experience

• BPO, SaaS, Technology, or Customer Success environment.
• Experience training sales, account management, or customer success professionals.
• Familiarity with adult learning principles and instructional design methodologies.

If you're passionate about developing people, creating impactful learning experiences, and driving business performance through training, we'd love to hear from you.