Trainer

Cyfle; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading BPO company in Metro Manila seeks a Training Specialist to execute and manage training programs for new hires and existing employees. The ideal candidate should have a minimum of 2 years of training experience, excellent communication skills, and the ability to work collaboratively across teams. This role offers a dynamic environment to enhance learning experiences and drive operational excellence.

Qualifications

• Minimum 2-year experience in training in the BPO.
• Self-directed and proactive in problem-solving.
• Experience collaborating with various stakeholders.

Responsibilities

• Execute training across different mediums: in-classroom and eLearning.
• Plan and implement a range of training activities for new hires.
• Review training materials for clarity and effectiveness.

Skills

Training execution

Cross-collaboration

Effective communication

Organizational skills

Instructional design

Tools

Learning Management Systems

MS Office

Job description

Responsibilities

• Execute training across different mediums: in-classroom and eLearning
• Plan, organize, and implement a range of training activities for new hires as well as current employees of the company
• Lead in-classroom training for new hires
• Conduct 1-1s with new hires to provide performance feedback and address any training gaps
• Assist in the development of learning curricula
• Monitor linkage between curriculum and improved learner job performance
• Proactive in mastering skills across different teams
• Create and maintain single source of truth documentation - workflow processes and standards that efficiently moves training assets through the design and development lifecycle
• Align and/or develop global processes or workflows to ensure consistency, streamlined efforts, and operational excellence
• Review training materials to ensure that they are clear, effective, engaging and scalable learner experiences
• Analyze data to identify opportunities for process, knowledge and communication improvements
• Manage course translation and localization processes

Minimum Qualifications

• Minimum 2-year experience in training in the BPO
• Self-directed and takes initiative in tackling problems big and small
• Excellent team player with experience working cross-collaboratively with multiple stakeholders
• Clear and effective written, verbal, and visual communication skills
• Superior organizational, time management, and prioritization skills
• Experience with learning management systems (LMS) or similar systems is advantage
• Extensive knowledge of instructional design theory and learning principles
• Proven ability to master the full training cycle
• Ability to present complex information to a variety of audiences
• Proficiency in MS Office and in database software
• Communicate with stakeholders and ensure team learning solutions are discoverable, accessible and effective