Master/Captain

CC1 Jokai Marine International Inc.; Cebu City; On-site; PHP 167,000 - 290,000; Full time

Job summary

A hospitality company in Cebu City is seeking an experienced Captain to lead the dining room operations. The ideal candidate will manage a team of waiters, ensure exceptional customer service, and maintain high service standards. A background in the food service industry and strong leadership skills are essential. This role offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Several years of experience in the food service industry, with leadership or supervisory experience.
• Formal hospitality training may be preferred.
• Skills: Strong leadership, communication, and organizational skills; ability to manage staff and handle customer inquiries.

Responsibilities

• Lead and supervise a team of waiters.
• Manage guest seating and take orders.
• Ensure excellent customer service.
• Resolve customer complaints.
• Coordinate between kitchen and staff.
• Maintain high service standards.

Skills

Strong leadership

Communication

Organizational skills

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

A Captain is a senior waitstaff member responsible for overseeing the dining room and ensuring smooth operations during service.

Responsibilities

• Lead and supervise a team of waiters.
• Manage guest seating and take orders.
• Ensure excellent customer service.
• Resolve customer complaints.
• Coordinate between kitchen and staff.
• Maintain high service standards.

Qualifications

• Education: High school diploma or equivalent; formal hospitality training may be preferred.
• Experience: Several years of experience in the food service industry, with leadership or supervisory experience in a similar role.
• Skills: Strong leadership, communication, and organizational skills; ability to manage staff and handle customer inquiries.

Physical Requirements

• Ability to stand for long periods, carry trays, and move efficiently in a busy environment.

Attributes

• Professional demeanor, customer-focused, problem-solving ability, and attention to detail.

Knowledge

• In-depth knowledge of the restaurant menu, service protocols, and food safety standards.

Appearance

• Well-groomed and able to maintain a professional appearance.

Background Check

• A clean background check may be required depending on the restaurant.