Floor Captain

Private Advertiser; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Private Advertiser is seeking a Floor Captain to oversee daily dining operations, ensuring smooth service flow and exceptional guest experiences. You will bridge management and front-of-house teams, driving service standards, team performance, and on-floor efficiency.

The role requires 2–3 years in supervision within hospitality, strong leadership and communication skills, and a track record in high-volume dining environments.

Qualifications

• At least 2–3 years of supervisory experience in restaurants or hospitality.
• Strong leadership and communication skills.
• Ability to manage fast-paced service environments.
• Guest-focused with strong problem-solving abilities.
• Knowledge of POS systems and restaurant operations.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Lead and manage the floor during service periods to ensure seamless operations.
• Maintain high hospitality standards, presentation, and guest engagement.
• Actively monitor guest satisfaction and resolve concerns promptly.
• Support VIP handling and special requests.
• Ensure adherence to company SOPs and service standards.
• Supervise servers, hosts, and support staff during shifts.
• Ensure grooming, punctuality, and adherence to standards.
• Provide on-the-spot coaching and feedback to team members.
• Coordinate table assignments, reservations, and walk-ins efficiently.
• Work closely with kitchen and bar teams to ensure timely service delivery.
• Monitor service timing, table turnover, and guest flow.
• Ensure dining area cleanliness and readiness.
• Drive revenue through upselling and promotions.
• Monitor team performance on sales targets and incentives.
• Oversee bill handling and ensure accuracy before presentation.
• Verify orders are correctly encoded in the POS system.
• Support cash handling procedures and reconciliations.
• Ensure receipt validation and required approvals (e.g., manager sign-off).
• Monitor and prevent discrepancies, escalating irregularities immediately.
• Enforce policies on voids, discounts, and adjustments.

Skills

Leadership

Communication

Guest service

Problem solving

Flexibility

Tools

POS systems

Job description

The Role:

The Floor Captain is responsible for overseeing daily dining operations, ensuring smooth service flow, and maintaining exceptional guest experiences. This role acts as the bridge betweenmanagementandfront-of-houseteammembers,drivingservicestandards,team performance, and operational efficiency on the floor.

Key Responsibilities:

ServiceLeadership

• Leadandmanagethefloorduringserviceperiods,ensuringseamlessoperations
• Maintainhighstandardsofhospitality,presentation,andguestengagement
• Activelymonitorguestsatisfactionandresolveconcernspromptly
• SupportVIPhandlingandspecialrequests
• EnsureadherencetocompanySOPsandservicestandards

TeamSupervision

• Superviseandguideservers,hosts,andsupportstaffduringshifts
• Ensurepropergrooming,punctuality,andadherencetocompanystandards
• Provideon-the-spotcoachingandfeedbacktoteammembers

OperationsManagement

• Coordinatetableassignments,reservations,andwalk-insefficiently
• Workcloselywithkitchenandbarteamstoensuretimelyservicedelivery
• Monitorservicetiming,tableturnover,andguestflow
• Ensurecleanliness,organization,andreadinessofthediningarea

Sales&Upselling

• Driverevenuethroughupsellingandsuggestivesellingtechniques
• Supportpromotions,events,andprivatediningsales
• Monitorteamperformanceonsalestargetsandincentives

Cash&Controls

• Overseeproperbillhandlingandensureaccuracybeforepresentationtoguests
• VerifythatallordersarecorrectlyencodedinthePOSsystem
• Supportcashhandlingprocedures,includingpayments,change,andreconciliations
• Ensurecompliancewithreceiptvalidationandrequiredapprovals(e.g.,manager sign-off)
• Monitorandpreventdiscrepancies,escalatinganyirregularitiesimmediately
• Reinforceadherencetocompanypoliciesonvoids,discounts,andadjustments

Training&Development

• SupportonboardingandtrainingofnewteammembersonservicestandardsandSOPs
• Conductregularon-the-floortrainingandrefreshers(menuknowledge,service sequence, upselling)
• Ensureteammembersareconfidentinproductknowledgeandserviceprocedures
• Identifyperformancegapsandcoordinatewithmanagementondevelopmentplans
• Leadbyexampleindemonstratingproperservicetechniquesandguestinteraction

Who You Are (Qualifications & Skills)

• Atleast2–3yearsexperienceinasupervisoryrolewithinrestaurantsorhospitality
• Strongleadershipandcommunicationskills
• Provenabilitytomanagefast-pacedserviceenvironments
• Guest-focusedwithstrongproblem-solvingabilities
• KnowledgeofPOSsystemsandrestaurantoperations
• Flexibleschedule,includingweekendsandholiday.