Massive Hiring Customer Service Agents (GRAND JOB FAIR 2026)

TORCH Solutions; Cagayan de Oro; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive salary + performance-based

On-site meals, transportation Subsid"

Career growth paths into team lead, QA

Job summary

TORCH Solutions in the Philippines is seeking customer service agents to provide multi-channel support for global brands. You will handle inquiries, complaints, and technical issues with empathy and efficiency, following scripts and compliance guidelines.

Training and coaching will be provided to enhance product knowledge and soft skills. Compensation includes performance-based incentives, meal subsidies, and opportunities for growth into team leads or QA/training roles.

Qualifications

• Fluent English required (written & spoken).
• Strong active listening and problem-solving skills.
• Ability to work in rotating shifts including nights and weekends.
• Positive attitude and resilience under pressure.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat to resolve inquiries, complaints, and technical issues promptly.
• Adhere to company scripts and compliance guidelines while personalizing interactions for customer satisfaction.
• Participate in regular training and coaching sessions to master product knowledge and soft skills.
• Escalate complex or high-priority issues to supervisors with clear documentation and context.

Skills

Fluent English (written & spoken)

Active listening

Problem-solving

Rotating shifts including nights &

Positive attitude

Job description

About The Opportunity

Join a dynamic, fast-growing outsourced customer experience provider serving global brands across telecom, fintech, and e-commerce sectors. We empower top-tier customer service agents to deliver seamless, empathetic, and solution-driven support in a high-energy, performance-driven environment—right here in the Philippines.

About The Opportunity

Join a dynamic, fast-growing outsourced customer experience provider serving global brands across telecom, fintech, and e-commerce sectors. We empower top-tier customer service agents to deliver seamless, empathetic, and solution-driven support in a high-energy, performance-driven environment—right here in the Philippines.

Role & Responsibilities

• Deliver exceptional customer service via phone, email, and chat to resolve inquiries, complaints, and technical issues promptly.
• Adhere to company scripts and compliance guidelines while personalizing interactions for customer satisfaction.
• Participate in regular training and coaching sessions to master product knowledge and soft skills.
• Escalate complex or high-priority issues to supervisors with clear documentation and context.

Skills & Qualifications

Must-Have

• Fluent English (written & spoken) with clear articulation
• Strong active listening and problem-solving skills
• Ability to work in rotating shifts including nights & weekends
• Positive attitude & resilience under pressure

Preferred

• Working knowledge of social media customer support channels
• Experience in BPO, retail, or hospitality customer service

Benefits & Culture Highlights

• Competitive salary + performance-based incentives
• On-site meals, transportation subsidies, and medical coverage
• Career growth paths into team lead, quality assurance, or training roles

Skills: salesforce,bpo,active listening,customer service