MASSIVE HIRING | Customer Service Associate | Global Hotels & Resorts | Legazpi

Sutherland Philippines; Albay; Presencial; PHP 223 000 - 446 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent benefits

Flexible scheduling

Performance incentives

Resumo da oferta

A global customer service provider is looking for a Customer Service Associate in Albay. You will manage hotel reservations, cancellations, and guest inquiries to ensure a seamless experience. Candidates should possess good English communication skills and basic computer knowledge. This role offers paid training, flexible scheduling, and health benefits, making it a great opportunity for growth in a vibrant environment.

Qualificações

• Provide clear and professional answers to travel inquiries.
• Meet productivity and quality requirements.
• Work by the company's core values.
• Achieve required metrics and goals.

Responsabilidades

• Manage reservations, cancellations, and modifications.
• Assist with inquiries and handle stay complaints.
• Ensure a seamless guest experience.
• Maintain productivity and quality in daily performance.

Conhecimentos

Excellent English written and verbal communication skills

Working knowledge on computers

Sales or Outbound Sales experience

Travel experience

Formação académica

Finished at least 2 years in college or High School Graduate + relevant work experience

Descrição da oferta de emprego

MASSIVE HIRING | Customer Service Associate | Global Hotels & Resorts | Legazpi

Sutherland Philippines

On-site - Albay No Exp Required High/Senior High School Full-time

Job Description

What’s the day-to-day vibe like in this role?

As a Customer Service Associate for our Global Hotels and Resorts Program in Legazpi, you'll manage reservations, cancellations, and modifications, assist with inquiries, and handle stay complaints and compensation requests to ensure a seamless guest experience.

What you’ll bring to the table:

• Provide clear and professional answers to various questions regarding Travel inquiries;
• Meet all productivity and quality requirements and guidelines;
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals.

You’re the perfect fit if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Sales, Outbound Sales or Travel experiences are preferred
• Excellent English written and verbal communication skills
• Working knowledge on computers

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent (including same-sex partner)
• Flexible scheduling based on program needs
• Performance incentives on selected programs

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.