MAS Payroll Team Lead - Drive Client Success

ADP; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Automatic Data Processing, Inc. in Makati, Philippines is seeking a MAS Payroll Team Leader to lead a service center area, drive associate development, and ensure client satisfaction.

The role focuses on managing day-to-day operations, setting goals, and delivering high-quality payroll support for Major Accounts Services. The ideal candidate has business/administration or accounting background with supervisory experience and strong communication, time management, and problem-solving skills.

Qualifications

• Graduate of business administration/management, accounting or other related disciplines.
• 2-3 years SME, mentor or supervisory experience (Required).
• Proven proficiency in prioritizing critical client issues and managing workflow.
• Proficiency in the use of PC applications.
• Working knowledge of payroll and benefit administration is helpful.

Responsibilities

• Oversees day-to-day activities of associates and achievement of service level metrics.
• Establishes goals and provides regular feedback to associates; identifies opportunities for improvement.
• Delivers actions to achieve associate engagement and reduce turnover.
• Collaborates with internal departments to meet service objectives.
• Provides training and development for the MAS staff; conducts annual performance reviews.

Skills

Prioritization

Client issues

Workflow management

Effective communication

Time management

Education

Business administration/management

Accounting

Tools

PC applications

Job description

Automatic Data Processing, Inc. in Makati, Philippines is seeking a MAS Payroll Team Leader to lead a service center area, drive associate development, and ensure client satisfaction.

The role focuses on managing day-to-day operations, setting goals, and delivering high-quality payroll support for Major Accounts Services. The ideal candidate has business/administration or accounting background with supervisory experience and strong communication, time management, and problem-solving skills.