Marketplace Seller Support Associate - Manila, Philippines

Transcom Worldwide (Philippines), Inc.; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Transcom Worldwide (Philippines), Inc. is seeking a Marketplace Seller Support Associate to deliver front-line operational support to marketplace sellers across geographies, primarily through Email and Chat channels.

You will assist with catalog and listing issue resolution, fulfillment setup, policy guidance, and account troubleshooting, ensuring accurate data and timely, professional communication to sellers.

Qualifications

• Strong English communication skills, both written and verbal.
• At least 6 months of customer service experience (B2B or business support preferred).
• Experience handling inquiries via Email and Chat.
• Excellent attention to detail and accuracy.
• Ability to analyze issues and troubleshoot effectively.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and escalation management skills.
• Ability to follow processes and policies with sound judgment.
• Customer-focused with commitment to high-quality support.

Responsibilities

• Provide front-line Seller Support to marketplace sellers in a B2B environment.
• Support via Email and Chat channels.
• Assist with catalog/listing issues, fulfillment setup, policy guidance, and account troubleshooting.
• Investigate seller concerns and resolve issues promptly.
• Escalate complex issues with proper documentation.
• Maintain accuracy of seller information and meet quality targets.
• Follow established processes and guidelines across markets.

Skills

English communication

Customer service

Multitasking

Problem solving

Escalation management

Attention to detail

Email/Chat communication

Fast-paced environment

Policy guidance

Job description

Marketplace Seller Support Associate

Overview

The Marketplace Seller Support Associate provides front-line operational support to marketplace sellers across multiple geographies. This role supports sellers in the United States, Canada, Mexico, and Chile through Email and Chat channels.

The successful candidate will deliver scalable, cost-efficient, and consistent support across critical seller journeys while ensuring a high-quality B2B customer experience.

Key Responsibilities

• Provide front-line Seller Support services to marketplace sellers in a B2B environment.

• Deliver support through multiple channels, primarily Email and Chat.

• Assist sellers across key areas, including:

  • Catalog and listing issue resolution
  • Fulfillment setup and related inquiries
  • Policy guidance and clarification
  • Account troubleshooting
  • Escalation management

• Investigate seller concerns, identify appropriate solutions, and resolve issues accurately and efficiently.

• Escalate complex or unresolved issues to the appropriate teams while ensuring proper documentation and follow-through.

• Maintain accuracy and consistency when handling seller requests and account information.

• Meet established quality, productivity, and service-level expectations.

• Contribute to a positive seller experience by providing clear, professional, and timely communication.

• Follow established processes, policies, and operational guidelines across all supported markets.

Requirements

• Strong English communication skills, both written and verbal.

• At least 6 months of experience in Customer Service, preferably in a B2B or business support environment.

• Experience handling customer inquiries through Email and/or Chat is preferred.

• Strong attention to detail and accuracy.

• Ability to analyze issues, troubleshoot effectively, and identify appropriate solutions.

• Ability to manage multiple tasks and work efficiently in a fast-paced environment.

• Strong problem-solving and escalation management skills.

• Ability to follow processes and policies while demonstrating sound judgment.

• Customer-focused mindset with a commitment to delivering high-quality support.