Associate, Operations Support| Walmart Marketplace.

Concentrix Philippines; Davao City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Concentrix Philippines is seeking an Associate, Operations Support to coordinate tasks related to Walmart Marketplace operations, handle incoming calls, and relay information to operations managers. You will communicate with outside partners and vendors, help streamline procedures, and support employee engagement activities on the floor.

The ideal candidate has a Bachelor's degree, strong communication, and multi-tasking abilities, with proficiency in Microsoft Office.

Qualifications

• Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred
• Strong communication skills, both written and verbal
• Strong attention to detail
• Sense of professionalism and ability to develop relationships
• Self-starter, sense of urgency, and works well under pressure
• Ability to multi-task, prioritize, and meet timelines on deliverable items
• Proficient in Microsoft Office

Responsibilities

• Participate in the planning, development, implementation and support of operational activities
• Answer incoming calls, refer calls to appropriate person, and take messages
• Respond to customer questions and requests, resolve complaints, and escalated issues as needed
• Identify ways to streamline operational procedures between or within departments
• Coordinate rewards and recognitions and other employee engagement activities on the floor

Skills

Strong communication

Attention to detail

Professionalism

Relationship building

Self-starter

Multi-tasking & time management

Microsoft Office proficiency

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Job Title:

Associate, Operations Support| Walmart Marketplace.

Job Description

The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This position is responsible for communicating with outside partners, and vendors.

Essential Functions/Core Responsibilities

• Participate in the planning, development, implementation and support of operational activities
• Answer incoming calls, refer calls to appropriate person, and take messages
• Respond to customer questions and requests, resolve complaints, and escalated issues as needed
• Identify ways to streamline operational procedures between or within departments
• Coordinate rewards and recognitions and other employee engagement activities on the floor

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred
• Strong communication skills, both written and verbal
• Strong attention to detail
• Sense of professionalism and ability to develop relationships
• Self-starter, sense of urgency, and works well under pressure
• Ability to multi-task, prioritize, and meet timelines on deliverable items
• Proficient in Microsoft Office

Career Framework Role

Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

Minimum of two years of college education. No prior call center experience is required

Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

Ability to effectively communicate, both written and verbally

Listen attentively to customer needs and concerns; demonstrate empathy

Clarify customer requirements; probe for and confirm understanding of requirements or problem

Confirm customer understanding of the solution and provide additional customer education as needed

Ability to learn including strong problem solving skills

Demonstrate strong probing and problem solving skills

Should be able to handle complex queries

Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Davao City - Abreeza Corporate Center

Language Requirements:

Time Type:

Full time2026-10-02