Marketplace Representative

Tan Group of Companies; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading retail company in Quezon City is seeking a candidate for Product Listings and Optimization. The role involves managing product listings across various marketplaces, ensuring accuracy and optimizing for visibility, monitoring inventory, and providing stellar customer service. Ideal candidates will have strong analytical skills and a customer-centric mindset.

Responsibilities

• Create and manage product listings on various online marketplaces.
• Ensure product information is accurate and optimized for search visibility.
• Monitor inventory levels and coordinate with supply chain.
• Respond to customer inquiries and resolve issues.
• Track and analyze sales data to identify trends.

Skills

Excellent communication skills

Attention to detail

Ability to multitask

Strong analytical skills

Problem-solving ability

Customer-centric mindset

Job description

Product Listings and Optimization

• Create and manage product listings on various online marketplaces (e.g., Lazada, Shopee, TikTok Shop specialized industry marketplaces).
• Ensure product information is accurate, detailed, and optimized for search visibility.
• Continuously update product listings with new information, images, and specifications.

Inventory Management

• Monitor inventory levels and coordinate with the supply chain to ensure timely restocking.
• Manage and update stock availability on marketplace platforms to avoid overselling.

Customer Service

• Respond promptly to customer inquiries and resolve issues through marketplace messaging systems.
• Handle customer complaints and returns in a professional manner.

Sales Performance Analysis

• Track and analyze sales data from marketplaces to identify trends and opportunities.
• Provide regular reports on marketplace performance to management.Use insights to make data-driven decisions to improve sales and profitability.

Marketing and Promotions

• Develop and implement promotional strategies to increase product visibility and sales.
• Coordinate with the marketing team to align marketplace promotions with overall marketing campaigns.
• Utilize marketplace advertising tools to drive traffic and sales.

SKILLS AND QUALIFICATIONS

• Excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Strong analytical skills, problem-solving ability, and a customer-centric mindset.