Marketplace Representative

Tan Group of Companies; Nueva Ecija; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading e-commerce company in the Philippines is seeking a dedicated professional to manage product listings and inventory across multiple marketplaces. In this role, you will ensure accurate product information, analyze sales performance, and enhance customer service experiences. The ideal candidate is detail-oriented and skilled in sales data analysis and marketing strategies.

Responsibilities

• Create and manage product listings on various online marketplaces.
• Monitor inventory levels and coordinate with supply chain.
• Respond promptly to customer inquiries and resolve issues.
• Track and analyze sales data from marketplaces.
• Develop and implement promotional strategies.

Job description

Product Listings and Optimization

• Create and manage product listings on various online marketplaces (e.g., Lazada, Shopee, Tiktok Shop specialized industry marketplaces).
• Ensure product information is accurate, detailed, and optimized for search visibility.
• Continuously update product listings with new information, images, and specifications.

Inventory Management

• Monitor inventory levels and coordinate with the supply chain to ensure timely restocking.
• Manage and update stock availability on marketplace platforms to avoid overselling.

Customer Service

• Respond promptly to customer inquiries and resolve issues through marketplace messaging systems.
• Handle customer complaints and returns in a professional manner.

Sales Performance Analysis

• Track and analyze sales data from marketplaces to identify trends and opportunities.
• Provide regular reports on marketplace performance to management.
• Use insights to make data-driven decisions to improve sales and profitability.

Marketing and Promotions

• Develop and implement promotional strategies to increase product visibility and sales.
• Coordinate with the marketing team to align marketplace promotions with overall marketing campaigns.
• Utilize marketplace advertising tools to drive traffic and sales.