Marketplace Operations Support Associate

Convergys; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Walmart Marketplace in Davao City is seeking an Associate, Operations Support to coordinate and support daily operations. You will handle incoming calls, direct inquiries, and ensure messages reach the right teams.

The role includes resolving customer questions and complaints, while identifying ways to streamline cross-team processes. This position requires at least a Bachelor's degree and strong communication, attention to detail, and a proactive, self-motivated approach.

Qualifications

• Bachelor's degree in a related field is preferred.
• Less than two years of relevant experience is acceptable.
• Strong written and verbal communication skills.
• Ability to work under pressure and stay detail oriented.

Responsibilities

• Answer incoming calls, refer calls to the appropriate person, and take messages.
• Respond to customer questions, resolve complaints, and escalate issues as needed.
• Identify ways to streamline operational procedures between or within departments.
• Coordinate rewards and recognitions and other employee engagement activities on the floor.

Skills

Strong communication

Attention to detail

Professionalism

Self-motivation

Multi-tasking

MS Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Walmart Marketplace in Davao City is seeking an Associate, Operations Support to coordinate and support daily operations. You will handle incoming calls, direct inquiries, and ensure messages reach the right teams.

The role includes resolving customer questions and complaints, while identifying ways to streamline cross-team processes. This position requires at least a Bachelor's degree and strong communication, attention to detail, and a proactive, self-motivated approach.