Operations Support Associate: Streamline & Coordinate

Concentrix; Davao City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Employee engagement programs

Job summary

Concentrix is seeking an Associate in Operations Support to coordinate tasks for Walmart Marketplace operations. You will report progress to the operations manager and communicate with outside partners and vendors.

The role involves handling calls, answering questions, resolving issues, and helping streamline processes across departments. The ideal candidate has a bachelor's degree in a related field, strong communication skills, attention to detail, and the ability to multi-task under pressure.

Qualifications

• Bachelor's degree in a related field with less than two years of relevant experience preferred.
• Strong communication skills, both written and verbal, are essential.
• Detail orientation and professionalism are highly valued.

Responsibilities

• Participate in planning, development, implementation and support of operational activities.
• Answer incoming calls, refer calls, and take messages as needed.
• Respond to customer questions and requests, resolve complaints, and escalate issues.
• Identify ways to streamline procedures between departments.
• Coordinate rewards and recognitions and other employee engagement activities on the floor.

Skills

Strong communication

Attention to detail

Professionalism

Self-starter

Multi-tasking

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Excel

Job description

Concentrix is seeking an Associate in Operations Support to coordinate tasks for Walmart Marketplace operations. You will report progress to the operations manager and communicate with outside partners and vendors.

The role involves handling calls, answering questions, resolving issues, and helping streamline processes across departments. The ideal candidate has a bachelor's degree in a related field, strong communication skills, attention to detail, and the ability to multi-task under pressure.