Marketplace Assistant

Rodil Consumer Goods Trading; Carmona; On-site; PHP 180,000 - 240,000; Full time

Job summary

Rodil Res Corporation is seeking a detail-oriented Marketplace Assistant to support day-to-day e-commerce operations across marketplace platforms. You will manage listings, monitor orders, coordinate with warehouse and logistics, and assist in campaigns and reporting.

Ideal candidates have a bachelor’s degree and experience in e-commerce or admin work, and are proficient with Excel/Sheets in Microsoft Office or Google Workspace.

Qualifications

• Bachelor's degree preferred in Business/Admin/Marketing or related field.
• Experience in e-commerce or online marketplace operations is a plus.
• Proficient in Microsoft Office or Google Workspace, especially Excel/Sheets.

Responsibilities

• Manage and maintain product listings (titles, descriptions, prices, images, variations).
• Monitor marketplace orders and coordinate with warehouse and logistics teams.
• Track inventory, pricing, and product status to minimize stockouts.
• Respond to customer inquiries, reviews, and concerns on marketplace platforms.
• Assist with cancellations, returns, refunds, and delivery issues.
• Support campaigns, promotions, vouchers, and discounts.
• Monitor marketplace performance, ratings, and reviews.
• Prepare reports on sales, orders, inventory, and campaigns.
• Ensure compliance with policies and brand standards.
• Identify issues and suggest improvements to efficiency and customer experience.

Skills

Attention to detail

Excellent communication

Teamwork

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Google Sheets

Google Workspace

Job description

About the role

Rodil Res Corporation is looking for a detail-oriented, dependable, proactive, customer-focused, committed, and tech-savvy Marketplace Assistant to join our team. This role supports the company's day-to-day e-commerce and marketplace operations to deliver quality work while working collaboratively with different departments.

Key responsibilities:

• Manage and maintain product listings, including product titles, descriptions, prices, images, variations, and other relevant information.

• Monitor marketplace orders and coordinate with warehouse, logistics, and other concerned teams to ensure timely and accurate fulfillment.

• Monitor inventory availability, pricing, and product status to minimize errors, stockouts, and overselling.

• Respond professionally and promptly to customer inquiries, reviews, and concerns through marketplace platforms.

• Assist in handling cancellations, returns, refunds, failed deliveries, and other order-related concerns.

• Support marketplace campaigns, promotions, vouchers, discounts, and other sales initiatives.

• Monitor marketplace performance, customer feedback, ratings, and product reviews.

• Prepare accurate and timely reports on sales, orders, inventory, campaigns, and other marketplace activities.

• Ensure compliance with company policies, procedures, brand standards, and marketplace rules.

• Identify operational issues and recommend practical improvements to enhance efficiency and customer experience.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, E-Commerce, Management, or related field is preferred.

• Experience in e-commerce, online marketplace operations, customer service, sales support, or administrative work is an advantage.

• Familiarity with major online marketplace platforms is a plus.

• Proficient in Microsoft Office or Google Workspace, particularly Excel/Google Sheets.

• Excellent communication and teamwork skills.

• Strong attention to detail and organizational skills.

• Able to manage multiple priorities and meet deadlines.

• Willing to learn new systems, tools, and marketplace processes.

• Able to work independently while being an effective team member.

• Demonstrates professionalism, integrity, accountability, and a positive attitude.

Ideal Candidate:

If you are tech-savvy, detail-oriented, proactive, committed and have a strong positive attitude who's ready to grow with the company, we would be glad to have you on our team.