Tele Marketing Associate

Global SME Loans Inc.; Laguna; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Monthly Incentives

Mid Year Bonus

Performance Bonus

13th Month Pay

Bereavement Assistance

HMO

Company Events

Training Programs

Opportunities for Promotion

Job summary

Global SME Loans Inc. is seeking an HR Operations Specialist to engage borrowers by phone, guide them through loan requirements and terms, and update CRM statuses.

The role focuses on resolving concerns and driving collateral loan conversions while maintaining professional service standards. The candidate should have a solid background in business/marketing, at least two years in the field, and strong communication, problem-solving, and negotiation skills.

Qualifications

• Degree in Business Management, Sales or Marketing or related field.
• At least two years of work experience in the same field.
• Technical marketing skills and product knowledge.
• Strategic thinker with the ability to think outside the box.
• Excellent written and verbal communication, decision making, presentation, training, interpersonal and networking skills.
• Able to resolve customers' complaints amicably.
• Persuasive, goal-oriented, assertive, creative and adaptable.

Responsibilities

• Engage customers through phone calls.
• Provide instructions and information to borrowers (requirements, processing time, interest rates, charges, discounts and sample computations).
• Respond promptly to client concerns.
• Update account status in CRM system.
• Convince Regular/Special clients to shift to collateral loans.
• Convince Collateral accounts to add an additional unit(s).
• Provide SOA with updated collection remarks (if necessary).
• Other tasks may arise from time to time.

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Join a purpose-driven company helping OFWs achieve their dreams. Global SME Loans Inc. offers a supportive team, professional growth, and a chance to make a real difference.

KEY RESPONSIBILITIES

• Engage customers through phone calls.
• Provide instruction and information to our borrowers such as list of requirements, processing time, interest rates, charges, discounts and sample computation.
• Immediate response to client's concern
• Update status of account to CRM system.
• Convince Regular/Special client to shift to collateral loan.
• Convince Collateral accounts to have an additional unit/s.
• Provide SOA with updated collection remarks (if necessary)
• Other task may arise from time to time

KEY QUALIFICATIONS

• Preferably with degree in Business Management, Sales or Marketing, or other related course.
• With at least two (2) years work-related experience in the same field
• Should have technical marketing skills, relevant product and industry
• knowledge
• Should be a strategist and is capable to think out-of-the-box.
• Has excellent communication skills (both written and oral), decision making
• skills, problem solving skills, presentation skills, training skills, interpersonal skills and networking skills
• Capable to solve amicably customer’s/client’s complaints
• Should be persuasive, goal-oriented, assertive, creative, innovative, adaptable and analytical
• Has the ability to work under pressure and handle challenging situations.

OTHER BENEFITS

• Monthly Incentives
• Mid Year Bonus
• Performance Bonus
• 13th Month Pay
• Bereavement Assistance
• HMO
• Company Events
• Training Programs
• Opportunities for Promotion

At GSLI, we foster a positive and disciplined work culture where your contributions truly matter. Our team lives by our core values — integrity, focus, and care — and we empower employees to grow with us.

Princess Meneses

HR Operations Specialist Global SME Loans Inc.