Marine Travel Operations Lead

OSM SHIP MANAGEMENT PTE. LTD.; Pasay; On-site; PHP 600,000 - 720,000; Full time

Job summary

OSM SHIP MANAGEMENT PTE. LTD. is seeking an experienced Travel Operations Specialist to manage end-to-end crew travel for marine and offshore teams.

The role requires coordinating flights, hotels, visas and transport while supervising a small team and ensuring seamless service. The ideal candidate will have at least five years in travel operations, strong GDS knowledge (Amadeus, Sabre, Galileo), and proven leadership.

Qualifications

• Minimum 5 years of experience in travel operations, preferably marine or offshore crew travel.
• Strong working knowledge of GDS (Amadeus, Sabre, Galileo) and marine fare ticketing processes.
• Leadership qualities with experience supervising small teams or acting as a team lead.
• Strong interpersonal skills, attention to detail, and ability to work under pressure.

Responsibilities

• Provide high-quality travel services to marine and corporate clients, ensuring smooth and efficient travel arrangements.
• Handle end-to-end travel process, including flight bookings, hotel reservations, visa arrangements, and ground transportation
• Supervise day-to-day operations of the travel team, ensuring smooth execution of crew travel arrangements.
• Act as a point of escalation for complex bookings, client concerns, or irregular operational issues.
• Deliver 24/7 support (on a rostered basis) for emergency or last-minute changes to travel arrangements.
• Assist team with GDS bookings, fare audits, reissues, and problem-solving.
• Collaborate with Senior Travel Manager and client coordinators to meet customer expectations.
• Provide accurate billing and reporting support to the finance team and clients.

Skills

GDS proficiency

Team supervision

Attention to detail

Shift flexibility

Tools

Amadeus

Sabre

Galileo

Job description

OSM SHIP MANAGEMENT PTE. LTD. is seeking an experienced Travel Operations Specialist to manage end-to-end crew travel for marine and offshore teams.

The role requires coordinating flights, hotels, visas and transport while supervising a small team and ensuring seamless service. The ideal candidate will have at least five years in travel operations, strong GDS knowledge (Amadeus, Sabre, Galileo), and proven leadership.