Manila Shared Services Director | Global Operations Lead

HRTX; Pasig; Hybrid; PHP 2,200,000 - 3,000,000; Full time

Job summary

HRTX is looking for a Country Manager / Director (Shared Service) to lead the Manila Shared Services Center. This hybrid role focuses on operational excellence and stakeholder management while fostering talent development and continuous improvement.

The ideal candidate has over 10 years of leadership experience in Shared Services and a strong background in operations management. This position offers the opportunity to shape the future of service delivery in a collaborative environment.

Qualifications

• 10+ years of leadership experience in Shared Services or GBS.
• Minimum 5 years leading large-scale Shared Services operations.
• Strong background in operations management and business transformation.

Responsibilities

• Lead the Manila Shared Services Center and support business objectives.
• Oversee day-to-day Shared Services operations.
• Drive customer satisfaction and service excellence.

Skills

Leadership Experience

Stakeholder Management

Operational Excellence

Process Improvement

Communication Skills

Education

Bachelor's degree in Business or related field

MBA or postgraduate degree

Job description

HRTX is looking for a Country Manager / Director (Shared Service) to lead the Manila Shared Services Center. This hybrid role focuses on operational excellence and stakeholder management while fostering talent development and continuous improvement.

The ideal candidate has over 10 years of leadership experience in Shared Services and a strong background in operations management. This position offers the opportunity to shape the future of service delivery in a collaborative environment.