Manila-Based Patient Engagement Operations Leader

Paul Morgann; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Paul Morgann, a leading UK healthcare and diagnostic services provider, is seeking a Service Manager – Patient Engagement Centre to lead its Manila-based operations and ensure a high-quality, patient-focused experience.

Reporting to the UK Functional Manager, you will oversee patient engagement services, coach team leaders and frontline advisors, and optimise appointment booking processes while driving efficiency and patient satisfaction.

Qualifications

• 10+ years in client services with a healthcare focus.
• 5+ years in mid-to-senior management in customer-centric ops.
• Experience managing inbound/outbound healthcare customer service.

Responsibilities

• Oversee patient engagement services and compliance across sites.
• Lead team leaders and frontline advisors; coach and develop talent.
• Optimize appointment booking processes and operational efficiency.
• Drive KPIs and patient satisfaction targets across time zones.

Skills

Healthcare CS ops

People & Team Leadership

KPI & Performance Mgmt

Workforce Planning

Process Improvement

Patient Experience

Compliance & QA

Cross-Site Collaboration

Tools

Excel

Job description

Paul Morgann, a leading UK healthcare and diagnostic services provider, is seeking a Service Manager – Patient Engagement Centre to lead its Manila-based operations and ensure a high-quality, patient-focused experience.

Reporting to the UK Functional Manager, you will oversee patient engagement services, coach team leaders and frontline advisors, and optimise appointment booking processes while driving efficiency and patient satisfaction.