Patient Experience Lead — Clinics & Care Quality

TASQ Staffing Solutions; Makati; Hybrid; PHP 390,600 - 613,800; Full time

Job summary

A healthcare service organization in Makati is seeking a professional to lead patient engagement initiatives and enhance service quality. The role involves managing day-to-day experience programs, coordinating with clinic operations, and analyzing feedback for continuous improvement. Ideal candidates are those with a Bachelor's degree in relevant fields, excellent communication skills, and a strategic mindset. The position offers a hybrid work setup with on-site responsibilities three days a week.

Qualifications

• Bachelor's degree preferred in a relevant field.
• Strong analytical and coaching skills.
• Ability to translate feedback into actionable improvements.

Responsibilities

• Lead the design and implementation of patient-engagement programs.
• Oversee and analyze patient feedback for improvements.
• Collaborate on service standards and training.

Skills

Customer-service best practices

Guest-engagement programs

Analytical skills

Interpersonal skills

Communication skills

Education

Bachelor's degree in hospitality management, healthcare administration, or related field

Job description

A healthcare service organization in Makati is seeking a professional to lead patient engagement initiatives and enhance service quality. The role involves managing day-to-day experience programs, coordinating with clinic operations, and analyzing feedback for continuous improvement. Ideal candidates are those with a Bachelor's degree in relevant fields, excellent communication skills, and a strategic mindset. The position offers a hybrid work setup with on-site responsibilities three days a week.