Mandarin Tele-Interviewer (Bi-Lingual)

Sun Life Financial; Taguig; Hybrid; PHP 223,000 - 335,000; Full time

Job summary

Sun Life Financial in Taguig seeks a Tele-interviewer (Mandarin Bi-lingual) to conduct recorded interviews and document answers while collecting confidential medical and lifestyle information. You will coordinate callbacks, update advisors on case status, and answer questions about next steps, including transfers to other units when required.

The role sits in a Call Centre function and requires precise data capture, strong communication, and bilingual proficiency to support clients across health

Qualifications

• Bi-lingual Mandarin proficiency.
• Experience in tele-interviewing or client data collection.
• Strong communication and documentation skills.

Responsibilities

• Complete tele interviews with clients and document answers.
• Arrange callbacks for clients not available at the time of contact.
• Inform the advisor of case updates using CSW or by phone.
• Answer questions about the next steps and transfer to other units as needed.

Job description

Sun Life Financial in Taguig seeks a Tele-interviewer (Mandarin Bi-lingual) to conduct recorded interviews and document answers while collecting confidential medical and lifestyle information. You will coordinate callbacks, update advisors on case status, and answer questions about next steps, including transfers to other units when required.

The role sits in a Call Centre function and requires precise data capture, strong communication, and bilingual proficiency to support clients across health