Tele-interviewer (Mandarin Bi-lingual)

Sun Life Financial; Taguig; Hybrid; PHP 223,000 - 335,000; Full time

Job summary

Sun Life Financial in Taguig seeks a Tele-interviewer (Mandarin Bi-lingual) to conduct recorded interviews and document answers while collecting confidential medical and lifestyle information. You will coordinate callbacks, update advisors on case status, and answer questions about next steps, including transfers to other units when required.

The role sits in a Call Centre function and requires precise data capture, strong communication, and bilingual proficiency to support clients across health

Qualifications

• Bi-lingual Mandarin proficiency.
• Experience in tele-interviewing or client data collection.
• Strong communication and documentation skills.

Responsibilities

• Complete tele interviews with clients and document answers.
• Arrange callbacks for clients not available at the time of contact.
• Inform the advisor of case updates using CSW or by phone.
• Answer questions about the next steps and transfer to other units as needed.

Job description

## Tele-interviewer (Mandarin Bi-lingual)Applylocations: Taguig City, National Capital Region (Manila)time type: Full timeposted on: Posted Todayjob requisition id: JR00125418You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:**The interviewer's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle).As a key touch point with the client, responsibilities include* completing the tele interview,* arranging for calling back with clients that are not available,* informing the advisor of updates on the case using CSW and/or over the phone* Answering the client’s questions about the next step of the process up to transferring the client to other units upon request.We are an equal opportunity employer and welcome applications from Persons with Disabilities**Job Category:**Call Centre**Posting End Date:****Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.