Mandarin Contact Center Specialist – BGC

SmartRecruiters, Inc.; Taguig; On-site; PHP 268,000 - 402,000; Full time

Job summary

eTT Workforce Management Services Inc. is seeking a front-line associate to handle client information by answering telephone calls, interviewing clients, and verifying information. You will explain procedures and provide information to clients in a clear, professional manner.

This role emphasizes adherence to standards, continuous improvement of processes, and ongoing learning about product descriptions. Fluency in Mandarin is required, and candidates must be at least 18 years old and able to

Qualifications

• Male/Female
• Must be fluent in Mandarin
• At least 18 years old and above
• College graduate of any course but not required
• Willing to work in BGC, Taguig

Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines: recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating educational opportunities

Skills

Fluent in Mandarin

Education

College graduate of any course (not required)

Job description

eTT Workforce Management Services Inc. is seeking a front-line associate to handle client information by answering telephone calls, interviewing clients, and verifying information. You will explain procedures and provide information to clients in a clear, professional manner.

This role emphasizes adherence to standards, continuous improvement of processes, and ongoing learning about product descriptions. Fluency in Mandarin is required, and candidates must be at least 18 years old and able to