Tele-Interviewer

Sun Life Financial; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Sun Life Financial in the Philippines is seeking a call centre interviewer to conduct tele-interviews with clients, documenting health, medication, and lifestyle information for the case process. You will coordinate callbacks, relay updates to advisors, and guide clients through next steps, including transfers to other units when needed.

The role emphasizes equal opportunity and accessibility for Persons with Disabilities.

Qualifications

• Equal opportunity employer; welcoming applications from Persons with Disabilities.

Responsibilities

• Conduct tele-interviews with clients and document answers while collecting confidential health and lifestyle information.
• Arrange callbacks for clients not available and update advisor on case status via CSW or phone.
• Answer clients' questions about the next steps and transfer to other units when requested.

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

The interviewer's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle). As a key touch point with the client, responsibilities include completing the tele interview, arranging for calling back with clients that are not available, informing the advisor of updates on the case using CSW and/or over the phone Answering the client’s questions about the next step of the process up to transferring the client to other units upon request. We are an equal opportunity employer and welcome applications from Persons with Disabilities.

Job Category

Call Centre

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. We r Won = results? Together we can make the future brighter. Join a top employer for a brighter future.