Office‑Based Supplier Success Specialist — Growth & Impact

Cloudstaff; Angeles; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive health and life insurance

Up to 24 leave credits per year

Free coffee, meals, and beer Fridays

In-house psychiatrist for employee support

Job summary

Cloudstaff is seeking a Supplier Success Professional in Angeles, Pampanga. This role focuses on customer support and requires experience in managing high-volume interactions. As a Supplier Success Professional, you'll assist in developing a prequalification system and serve as the first point of contact for customers. You enjoy comprehensive health insurance, flexible leave credits, and many perks such as free meals and a supportive work environment that promotes career advancement.

Qualifications

• Experience as a Customer Support Specialist or similar role.
• 2+ years of proven experience in customer support.
• Strong experience in managing high-volume customer interactions.

Responsibilities

• Provide professional support to all customers.
• Research, clarify and resolve customer issues.
• Interact directly with customers via phone, email, and chat.
• Accurately verify details on regulatory documents.

Skills

Customer Support Experience

Excellent Communication Skills

Problem Analysis and Problem-Solving Skills

Interpersonal Skills

Attention to Detail and Accuracy

Ability to Actively Listen

Self-Motivated

Stress and Patience Tolerance

Ability to Learn New Information

Tools

Windows

Customer Support Software

Job description

Cloudstaff is seeking a Supplier Success Professional in Angeles, Pampanga. This role focuses on customer support and requires experience in managing high-volume interactions. As a Supplier Success Professional, you'll assist in developing a prequalification system and serve as the first point of contact for customers. You enjoy comprehensive health insurance, flexible leave credits, and many perks such as free meals and a supportive work environment that promotes career advancement.