Mandarin-Speaking Risk Investigator (Video Verifications)

Amazon Filters Ltd.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

AOSP - Manila is seeking a risk officer to help curb misconduct and provide actionable investigations. The role focuses on fraud investigations, identity verification, and authenticating documents and invoices, with interviews conducted via video call.

Working hours align with China business hours, and the ideal candidate brings proven investigative skills, strong Mandarin and English communication, and the ability to produce thorough, well-documented reports to guide risk decisions.

Qualifications

• Fluent in Mandarin (reading, listening, speaking and writing) and English with ability to compose grammatically correct, concise responses
• Strong written and verbal communication with internal and external customers
• Think beyond SOPs and recommend the right outcome
• Leverage cross-functional knowledge to solve recurring seller issues
• Self-manage on priority tasks and objectives
• Fast learner who shares best practices
• Ability to follow data and make accurate decisions
• Conduct thorough, comprehensive investigations with detailed notes

Responsibilities

• Experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices
• Interview sellers via video call; working hours aligned with China business hours

Skills

Mandarin

English

Investigation skills

Communication skills

SOP thinking

Self-management

Data-driven decisions

Documentation

Education

Bachelor's Degree

Job description

AOSP - Manila is seeking a risk officer to help curb misconduct and provide actionable investigations. The role focuses on fraud investigations, identity verification, and authenticating documents and invoices, with interviews conducted via video call.

Working hours align with China business hours, and the ideal candidate brings proven investigative skills, strong Mandarin and English communication, and the ability to produce thorough, well-documented reports to guide risk decisions.